Was 2020 the Strangest Year Ever For Estate Agents?

11th December 2020

Bust and boom, doom and gloom, good times and bad - after being an Estate Agent for more than thirty years I thought I'd seen it all. Then 2020 came along...

Perhaps one of the strangest aspects of the year was having our whole industry shut down by Government almost overnight. Although other sectors such as hospitality and entertainment were similarly affected, thankfully we were able to get back to work at the start of the summer and deal with the pent-up demand that we always expected to result from this enforced break.

Back to work

One of the core truths of being an estate agent is that at any one time there will always be people who want to sell, buy, rent and let property. Whether that's as a first time buyer, a downsizer, relocation or for any number of other scenarios, the fact is that no matter what the macro-economic picture looks like there will always be personal circumstances behind a move.

Even in the midst of a global pandemic caused by a previously unknown virus this simple fact stays the same, so we knew that the summer was going to be just the start of a very busy period for our industry. However, we also knew it wasn't going to be a return to 'business as usual'.

Changes

We had to make changes to the way we did things, from wearing masks to using social distancing for viewings and valuations, whilst also changing the way we used social media and online tools.

Many people in all walks of life have also taken the opportunity to re-evaluate their situation and decided to make changes. Whether it was working from home for the first time or spending more time in a local area due to social distancing and travel restrictions, new ideas about a life/work balance have become more important due to the strange nature of this year.

The media reported a 'rush to the country' as city dwellers looked for open outdoor spaces and larger indoor ones. Here in Brighton and Hove we have long known that you don't need to live in rural exclusion in order to have that kind of lifestyle. Many new enquiries for homes in our city came from people deciding to move away from London and its suburbs to greener and coastal locations where they can have some outside space to call their own, and of course the Stamp Duty holiday is continuing to be a great help to both buyers and sellers. So it's no surprise that we have been so busy in our three local offices!

New Year, new start

One of our taglines is 'Are You Home Yet?' and that's something that particularly resonates at this time of year. The festive season puts the focus on home, family and friends and thankfully the lifting of some restrictions means that most of us will be able to regain some sense of normality over the Christmas break.

With hopes that next year will see something much closer to the old normal we were happy with before, the effects of this year still mean that many people will be looking for a new home to make their own personal version of a 'new normal'.

As always, the best way to ensure that you find your perfect property is to get the help of a local estate agent who really knows their area and puts people before profit. That's another of our mottos here at Maslen Estate Agents, and we pride ourselves on making sure our clients have our total support throughout their buying, selling or renting journey. We're incredibly proud to be the only estate agent in Brighton to receive the top rating of Exceptional for our sales service in the new Best Estate Agent Guide for 2021, which rigorously assesses over 25,000 branches nationwide with both in depth data analysis of their results and marketing, along with high levels of 'mystery shopping' to help you feel confident that you've chosen the most trustworthy, professional and successful agent in your area.

Whatever you plans for 2021, I wish you a very Happy Christmas and a safe and healthy New Year.

David Maslen M.N.A.E.A., M.A.R.L.A. - Director

Testimonials

  • Several leagues above any other estate agent I have had contact with. Kept fully informed every step of the way.

    Paul Cade Haywards Heath

  • All very professional, kept updated throughout. Very pleased - Would recommend. 

    Mrs Hammond Brighton

  • Really pleased with the service and will definitely recommend to others.

    Ruth Kendall Brighton

  • All staff extremely helpful and polite. They made our move very smooth and less stressful.

    Mr & Mrs Gosling Woodingdean

  • We were delighted with the service received from all the staff with whom we had contact,

    Dr Crichton Brighton

  • Maslen made the selling of my flat as easy as...

    Victoria Bradley-Barnard Brighton

  • I found everyone helpful, positive and courteous.

    Jean Wooldridge Evesham

  • Had a great experience with the purchase of ou...

    jennifer Willson Brighton

  • First class service. Friendly and professional.

    Mr Thorne Brighton

  • Maslen's were amazing estate agents. Through,...

    Sarah Goodfellow Brighton

  • Thanks for all your help and assistance. Very friendly and professional service.

    Lisa Downary Brighton

  • All agents at Maslen were extremely helpful and polite from the beginning to the completion of sale. 

    Mr Johnson Brighton

  • First class service from a first class team.

    Mr & Mrs English Brighton

  • Excellent Service from start to finish.

    Mr T Mole Hove

  • Compared to your rivals, your service was excellent

    Ms McGrigor Brighton

  • As always, an excellent service. 

    Mr & Mrs Field Brighton

  • The team worked very hard over a long period to ensure my sale went through - excellent service!

    Mr Patrick Brighton

  • It was a long, drawn out process that the people at Maslen helped me through, without the impression that it was a chore. So extremely professional...

    Mr McLagan Brighton

  • Very thorough & very informative.

    Mr Michnowicz Brighton

  • Very pleased with the experience. I would definitely recommend you and use you again.

    Ms D Edmonds Brighton

  • Best Agents in Brighton.

    Mrs Field Brighton

  • Maslen's were extremely helpful and profession...

    Bridget Allen Brighton

  • The staff were very helpful, an excellent service. I would recommend you to others.

    Miss Hockly Brighton

  • Already recommended you! Thank you.

    Mr Edwards Brighton

  • Sold within 2 weeks for asking price "excellent!"

    Mr Grundy Hove

  • Superb service as usual, I would always recommend you.

    Ms S Hike Brighton

  • Everyone at Maslen's were amazing, from Sam's...

    William Slingsby Brighton

  • In my situation, moving the sale of my home to Maslen Estate Agents really was a case of third time lucky!

    Lise Henderson Hove

  • Please thank Paul at Lewes Road - Excellent service. 

    Mr & Mrs Nuthall Brighton

  • I have bought and sold 7 properties, and this was the best experience of an estate agents services I have found.

    Mrs Shepherd Brighton

  • The best estate agents we have ever used. Friendly, efficient and above all truthful! You are in danger of giving estate agents a good name!

    Jacquie Ellis-Jones Shoreham

  • Very helpful and patient team.

    Mrs Shea Brighton

  • A completely painless experience from start to finish. Thank you.

    Mr Woolven & Mrs Bessant-Woolven Brighton

  • Very comprehensive and professional. Nice people to work with and highly recommended. 

    Mr Alderton Brighton

  • From start to finish the sale was dealt with in a thoroughly professional manner.  

    Mr Gibbs Brighton

  • The sale was dealt with swiftly, professionally and successfully. Thank you Maslen!

    Mrs Lincoln Brighton

  • Very professional and friendly. The only estate agents I would trust and recommend.

    Jean Hurley Brighton

  • Best Estate Agents ever experienced - professional, approachable, competent and exemplary. 

    Mr & Mrs Guest Brighton

  • Good team. Straightforward. No nonsense.

    Mr Standing Brighton

  • I was new to the area and viewed a lot of properties with a lot of different agents. Maslens were by far the best I came in contact with, so when i...

    Mr & Mrs Heer Brighton

  • Donna was such a friendly and helpful support...

    Victoria Lander Brighton

  • I found the service to be courteous, friendly and efficient.

    Mr Upton Brighton

  • Very pleased with the excellent service throughout. Professional, friendly, efficient and no hard sell. Achieved above asking price. Thank you!

    Mr Witten Brighton

  • Very polite, good communication, excellent service.

    Alicia Van der Sluis Surrey

  • You are the best estate agent I have ever dealt with and we will be recommending you to anyone moving!

    Hazel Young Hove

  • Excellent communication and advice throughout. It felt very reassuring to be in good hands.

    Mrs Brooker Brighton

  • Thank you Maslens, you were all excellent!

    Miss Jasper Brighton

  • Donna was our vendors sales progressor. We cou...

    Allan Da Silva Brighton

  • Delighted with the service provided. Very professional and skilful.

    Nicky Conlan Hove

  • Excellent customer service throughout. I will definitely recommend you, and use you again. Thank you.

    Ms Longley Brighton

  • Paul Wilkinson was extremely helpful and efficient. The only problem was the vendors solicitor and Paul warned me of this. A good transaction all r...

    Mr Lavender Brighton

  • Excellent service as always

    Mr Field Brighton

  • Very, very happy we chose you, felt right from the start! Thank you!

    Miss Blackadder Hove

  • Very impressed with the efficient and friendly service, the staff were a pleasure to deal with. 

    Mr & Mrs Gill Brighton

  • I wish we had used you to sell our property! Nice to meet honest people, who are genuinely interested in helping. Very pleased.

    Mrs Porter Brighton

  • In what could have been a very stressful situation it has been a pleasure dealing with you and I can’t speak highly enough of the service provided.

    Gill Frost Hove

  • These guys are the real deal, highly experienced, no nonsense, honest and by far and away the most reliable we have encountered. 

    Sarah Studd Hove

  • Quality advice about when and how to sell, which was spot on. Thank you.

    Miss Coleman Brighton

  • Thank you. We found all the staff knowledgeable and really pleasant to deal with. 

    Ms Ansloos Brighton

  • This was the best experience I’ve ever had of estate agents. Professional, calm and understanding.

    Elinor James Hove

  • The team provided the best service I have ever received from an estate agent. I would not hesitate to recommend them to anyone.

    Nicki Myers Woodingdean

  • Estate agents generally have bad reputations b...

    Dan Harris Brighton

  • Great service, always polite and friendly. Excellent contact and info all the way.

    Mr Wells Hove

  • I would recommend Maslen to anyone. 

    Mrs Tripp Brighton

  • All the staff were professional, cheerful and supportive throughout the long process.

    Mr R Turner Shoreham

  • It was an amazing experience, everyone involved were fantastic. 

    Mr & Mrs Knight Brighton

  • Thanks for an excellent service. 

    Mr King Brighton

  • Thank you for everything!

    Ms Tucker Brighton

  • Paul was absolutely brilliant. 

    Mrs Tasker Brighton

  • Thank you for your service, I would (and have) recommended you to my friends.

    Liz Dean Brighton

  • An efficient, professional and friendly service. Helpful and a pleasure to do business with.

    Mr Beddington Brighton

  • The whole team were very committed from start to finish.

    Mr Pilgrim Brighton

  • Thank you to all the team at Maslen, especiall...

    Gabrielle Gardner Brighton

  • Fantastic service. By far the best agents we have ever used, I cannot recommend you highly enough.

    Mr Field Brighton

  • Very happy with the service we got from you guys, everyone we dealt with was extremely friendly, professional and helpful. Thanks!

    Mr Brown Brighton

  • Maslen's were very good at keeping in touch an...

    Penny Ashby Brighton

  • A really good experience.

    Mr Tibble Brighton

  • You were amazingly helpful throughout - a real pillar of strength with a very difficult sale.

    Mrs Parkin Brighton

  • From first valuation to completion day the Mas...

    Sam Brighton

  • Service exceeded my expectations overall at all stages of the process - I wouldn't hesitate to recommend you. Thanks. 

    Ms Greene Brighton

  • A very committed team who made the sale process very easy.

    Ms Rees Brighton

  • Your advice, support and understanding whilst dealing with the property were invaluable, making everything so easy.

    Janine Suttner Brighton

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