11th December 2020
Bust and boom, doom and gloom, good times and bad - after being an Estate Agent for more than thirty years I thought I'd seen it all. Then 2020 came along...
Perhaps one of the strangest aspects of the year was having
our whole industry shut down by Government almost overnight. Although other
sectors such as hospitality and entertainment were similarly affected,
thankfully we were able to get back to work at the start of the summer and deal
with the pent-up demand that we always expected to result from this enforced
Back to work
One of the core truths of being an estate agent is that at any one time there will always be people who want to sell, buy, rent and let property. Whether that's as a first time buyer, a downsizer, relocation or for any number of other scenarios, the fact is that no matter what the macro-economic picture looks like there will always be personal circumstances behind a move.
Even in the midst of a global pandemic caused by a previously unknown virus this simple fact stays the same, so we knew that the summer was going to be just the start of a very busy period for our industry. However, we also knew it wasn't going to be a return to 'business as usual'.
We had to make changes to the way we did things, from wearing masks to using social distancing for viewings and valuations, whilst also changing the way we used social media and online tools.
Many people in all walks of life have also taken the opportunity to re-evaluate their situation and decided to make changes. Whether it was working from home for the first time or spending more time in a local area due to social distancing and travel restrictions, new ideas about a life/work balance have become more important due to the strange nature of this year.
The media reported a 'rush to the country' as city dwellers looked for open outdoor spaces and larger indoor ones. Here in Brighton and Hove we have long known that you don't need to live in rural exclusion in order to have that kind of lifestyle. Many new enquiries for homes in our city came from people deciding to move away from London and its suburbs to greener and coastal locations where they can have some outside space to call their own, and of course the Stamp Duty holiday is continuing to be a great help to both buyers and sellers. So it's no surprise that we have been so busy in our three local offices!
New Year, new start
One of our taglines is 'Are You Home Yet?' and that's something that particularly resonates at this time of year. The festive season puts the focus on home, family and friends and thankfully the lifting of some restrictions means that most of us will be able to regain some sense of normality over the Christmas break.
With hopes that next year will see something much closer to the old normal we were happy with before, the effects of this year still mean that many people will be looking for a new home to make their own personal version of a 'new normal'.
As always, the best way to ensure that you find your perfect property is to get the help of a local estate agent who really knows their area and puts people before profit. That's another of our mottos here at Maslen Estate Agents, and we pride ourselves on making sure our clients have our total support throughout their buying, selling or renting journey. We're incredibly proud to be the only estate agent in Brighton to receive the top rating of Exceptional for our sales service in the new Best Estate Agent Guide for 2021, which rigorously assesses over 25,000 branches nationwide with both in depth data analysis of their results and marketing, along with high levels of 'mystery shopping' to help you feel confident that you've chosen the most trustworthy, professional and successful agent in your area.
Whatever you plans for 2021, I wish you a very Happy
Christmas and a safe and healthy New Year.
David Maslen M.N.A.E.A., M.A.R.L.A. - Director
All agents at Maslen were extremely helpful and polite from the beginning to the completion of sale.
Mr Johnson Fiveways
Paula's role was brilliant. Having someone office based and available was so appreciated and her promptness an impressive service - every Estate Agent...
Ms Wynn-Jones Baxter Street
Best Agents in Brighton.
Mrs Field Tarner Road
Sharon was excellent, she kept us informed at all stages and was a really calming objective influence in the process.
Ms Frederick Channel View Road
Extremely efficient. Nick and Paula are excellent. The weekly phone calls were much appreciated.
Ms Gray Lewes Road
A very committed team who made the sale process very easy.
Ms Rees Ticehurst Road
Cannot express our appreciation enough of all the efforts made by the Woodingdean team - they were fantastic.
Mr John Mogridge Woodingdean
Brilliant. Well done to Sharon and the Woodingdean team.
Ms Curtis The Ridgway
The whole team were very committed from start to finish.
Mr Pilgrim Lewes Road
Thanks for an excellent service.
Mr King Hove
I have bought and sold 7 properties, and this was the best experience of an estate agents services I have found.
Mrs Shepherd Hertford Road
Many thanks to Nick. It was an easy process thanks to you! I'm extremely satisfied with how the sale went, great job.
Ms Mayanobe Aymer Road
The Woodingdean team were very friendly and approachable.
Mrs Palmer Pitt Gardens
A completely painless experience from start to finish. Thank you.
Mr Woolven & Mrs Bessant-Woolven Lewes Road
You were amazingly helpful throughout - a real pillar of strength with a very difficult sale.
Mrs Parkin Fiveways
Thanks David, all very professional.
Mrs Flowers Foxdown Road
Best Estate Agents ever experienced - professional, approachable, competent and exemplary.
Mr & Mrs Guest Riley Road
Maslens as a whole were really friendly and professional. I have to thank and congratulate Paula Carter for being superb at her job and exceeding m...
Ms Warren Hove
We were very pleased with services provided by the Fiveways office.
Mr & Mrs Sawyer Shaftesbury Road
Superb service as usual, I would always recommend you.
Ms S Hike Blackthorn Close
Very impressed with all dealings with Maslen. Paula Carter was in particular very knowledgeable and helpful.
Mr McBlane Hove
The staff were very helpful, an excellent service. I would recommend you to others.
Miss Hockly Fiveways
We were delighted with the service received from all the staff with whom we had contact,
Dr Crichton The Ridgway
Please thank Paula at Lewes Road - Excellent service.
Mr & Mrs Nuthall Lewes Road
Thank you Paul and Archie, you gave an excellent service, as well as Kelly. I look forward to working with you again.
Mr White Fiveways
I would recommend Maslen to anyone.
Mrs Tripp Woodingdean
Nick and Paula are total stars! They were incredibly supportive and present throughout. Thank you!
Miss O'Haire Hove
Fantastic service. By far the best agents we have ever used, I cannot recommend you highly enough.
Mr Field Mafeking Road
Excellent communication and advice throughout. It felt very reassuring to be in good hands.
Mrs Brooker Buller Road
Sharon was excellent - kept us well informed, thank you so much!
Ms Waters Cowley Drive
Excellent service from the Lewes Road branch. Martin Timms secured a quick sale & at a good price & Paula Carter worked really hard to secure...
Ms Schulte Bear Road
Very pleased with the service. Many thanks to Sharon and the boys!
Mr Flynn Woodingdean
Outstanding service from Sharon. James is an asset to Maslens & Harvey was so helpful and polite.
Ms Cianchetta Selhurst Road
Paul was absolutely brilliant.
Mrs Tasker Fiveways
Already recommended you! Thank you.
Mr Edwards The Ridgway
Good team. Straightforward. No nonsense.
Mr Standing Newmarket Road
A very positive experience - I had most contact with the Fiveways office and they were so friendly and helpful.
Ms A King Balfour Road
Very, very happy we chose you, felt right from the start! Thank you!
Miss Blackadder Coniston Court, Holland Road
Paula was absolutely amazing!
Mr & Mrs MacKay Lewes Road
As always, an excellent service.
Mr & Mrs Field Lewes Road
Paula was fabulous and we felt really informed and supported.
Mr & Mrs Walker Lewes Road
Great service, always polite and friendly. Excellent contact and info all the way.
Mr Wells Bishops Road
Very pleased with the excellent service throughout. Professional, friendly, efficient and no hard sell. Achieved above asking price. Thank you!
Mr Witten Lewes Road
I found the service to be courteous, friendly and efficient.
Mr Upton Buller Road
Sold within 2 weeks for asking price "excellent!"
Mr Grundy Bishops Road
Paul Wilkinson was extremely helpful and efficient. The only problem was the vendors solicitor and Paul warned me of this. A good transaction all r...
Mr Lavender Fiveways
Very thorough & very informative.
Mr Michnowicz Waldegrave Road
Compared to your rivals, your service was excellent
Ms McGrigor Milner Road
All the staff I dealt with were excellent. Sharon worked really hard to complete the sale.
Mrs Bent Falmer Gardens
Thank you Maslens, you were all excellent!
Miss Jasper Taunton Road
The whole team were excellent, each one of them felt like family. Sharon had a lot of sorting to do at times but coped very well, a true profession...
Mr Vernon Woodingdean
Very comprehensive and professional. Nice people to work with and highly recommended.
Mr Alderton Ladysmith Road
Sharon and her team could not have done more in what was a difficult sale.
Ms Daly Woodingdean
The team worked very hard over a long period to ensure my sale went through - excellent service!
Mr Patrick Gladstone Terrace
Very impressed with the service. Sharon Wareham works tirelessly, very professionally and is always there for advice.
Miss Matthews Kipling Avenue
First class service. Friendly and professional.
Mr Thorne The Avenue
Very pleased with the experience. I would definitely recommend you and use you again.
Ms D Edmonds Horton Road
Service exceeded my expectations overall at all stages of the process - I wouldn't hesitate to recommend you. Thanks.
Ms Greene Lewes Road
Very impressed with the efficient and friendly service, the staff were a pleasure to deal with.
Mr & Mrs Gill Lewes Road
Ben and Paula were calm and reassuring throughout a very difficult process!
Ms Easterbrook Bear Road
All very professional, kept updated throughout. Very pleased - Would recommend.
Mrs Hammond Hove
The sale was dealt with swiftly, professionally and successfully. Thank you Maslen!
Mrs Lincoln Hove
Graham Griffin provided us, and continues to provide us, will all-round excellent advice. We trust his knowledge and expertise.
Mr Blackmore & Ms O'Sullivan Financial Services
I was new to the area and viewed a lot of properties with a lot of different agents. Maslens were by far the best I came in contact with, so when i...
Mr & Mrs Heer Lewes Road
We cannot recommend Maslen's estate agents enough.
Many thanks to Paul, Donna, Janette and the...
Linda & Les Wigmore Close
Our local office manager, Sharon Wareham was warm and friendly and kept us up to date at all times.
Mr Hope The Brow
Thank you. We found all the staff knowledgeable and really pleasant to deal with.
Ms Ansloos Lewes Road
We were very impressed with the Nick from start to finish.
Mr & Mrs Smith Lewes Road
An efficient, professional and friendly service. Helpful and a pleasure to do business with.
Mr Beddington Brading Road
It was an amazing experience, everyone involved were fantastic.
Mr & Mrs Knight Woodingdean
Excellent customer service throughout. I will definitely recommend you, and use you again. Thank you.
Ms Longley Kingsbury Street
Harvey was helpful and easily reachable at the beginning of the process and Sharon kept us informed and was always happy to help.
Ms Murch & Ms Mapa Ticehurst Road
First class service from a first class team.
Mr & Mrs English The Ridgway
Ben was particularly enthusiastic and helpful. Martin, Paula, Sam and Will are all hard workers.
Ms Goodey Franklin Road
Sharon was amazing! She kept us up to date the whole way through the process. We cannot fault Sharon or the rest of her team.
Mr & Mrs Ashley Woodingdean
Very happy with the service we got from you guys, everyone we dealt with was extremely friendly, professional and helpful. Thanks!
Mr Brown Titian Road
Excellent Service from start to finish.
Mr T Mole Cromwell Road
Paula is amazing!
Ms Aspnall Gladstone Place
Very good service and communication. Paula was excellent.
Mr & Mrs Scarboro 1 Pevensey Road
A good team at Woodingdean helped us through a stressful time.
Mr & Mrs Penton Sycamore Close
Quality advice about when and how to sell, which was spot on. Thank you.
Miss Coleman Buller Road
In February 2016 I was looking to buy and sell very rapidly. Competition among buyers at the time was very high. Sharon @ the Woodingdean branch sh...
Ms Helen Lyons Woodingdean
I wish we had used you to sell our property! Nice to meet honest people, who are genuinely interested in helping. Very pleased.
Mrs Porter Taunton Road
A really good experience.
Mr Tibble Lewes Road
Very professional service. Thank you!
Miss New & Mr Jackson Buller Road
Exceptional service throughout the process - should we decide to sell in the future we wouldn't hesitate to use your agency. You're a cut above the...
Ms Windels & Mr Barham Fiveways
Hugely impressed with Ben & his team.
Mrs Mead Upper Lewes Road
Very impressive - professional and friendly, both Martin Timms and Paula Carter were excellent at keeping in contact with sensible advice based on...
Mrs O'Connor Hove
Thank you for everything!
Ms Tucker Willow Close
Very helpful and patient team.
Mrs Shea Selborne Place
It was a long, drawn out process that the people at Maslen helped me through, without the impression that it was a chore. So extremely professional...
Mr McLagan Lewes Road
Excellent service as always
Mr Field Ringmer Road
From start to finish the sale was dealt with in a thoroughly professional manner.
Mr Gibbs Lewes Road
Sharon, Harvey and James were all excellent - very professional. Totally opposite to what I have experienced with other agents. Maslen have restore...
Ms Lyons Woodingdean