23rd October 2020
The recent post-lockdown upsurge in property market activity seemed to take the media by surprise, but we had anticipated the release of pent-up demand and made sure we were ready.
Obviously helping people buy and sell in the last few months
has meant adapting to new ways of doing things, but the results have
been fantastic. Now our clients are amongst the thousands of people up and
down the country who have had 'sold' signs put up and are waiting for the day
they can move.
Whether you're buying or selling the acceptance of an offer
is a great moment but it is only the start of the next phase of the process.
Until you've heard the magic three words 'congratulations, you've completed'
there's still a lot to do. Sometimes, for a variety of different reasons,
things can go wrong and a sale can 'fall through', so how can you make sure
that you are able to 'complete' and move on schedule?
Estate Agent Lingo
If it's your first experience of buying or selling a property there's a good chance you may not be familiar with all the expressions and terms that you'll hear over the next few weeks.
Once an offer has been accepted everyone involved will be working
towards 'exchange'. This is when surveys will have been carried out, land
searches have been done and (if you're the buyer) your solicitor is happy that
everything with the property is ok. When you reach that point, you'll agree on a
date that you'll become the legal owner, deposits will be paid, and you'll
It's extremely rare that a property sale will 'fall through' at this point as if a buyer changes their mind and decides that they no longer want to or can continue they will lose their deposit.
The date that you agree to become the legal owner, which for most people is also the same day that you'll move into your new home, is known as the 'completion' date. It's possible to 'exchange' and 'complete' on the same day, but for many these dates are staggered so that removal firms can be booked and lives can be planned.
A Pro-Active Estate Agent
So how do you get to 'completion'? Rated as being in the Top 3% of UK Estate Agents we know that our work isn't done until we hand over the keys. Once an offer has been accepted it's our job to ensure that things go smoothly and that a sale doesn't 'fall through'.
Where for buyers a new home can be all about location,
location, location, 'sales progression' for us is all about communication,
Due to how busy the property market has been over the summer there are now a record number of sales waiting to go through. This means that surveyors, solicitors and the Land Registry are all dealing with more properties than usual and this is building up a backlog.
Another big factor is that (at the time of writing) the Stamp duty holiday ends in March and in order to qualify for the sometimes substantial savings buyers need to complete before it expires.
Of course, all of this comes on top of the usual problems that can arise in any property transaction, particularly those with a long chain where everyone needs to be in synch.
Some estate agents sadly act as if their job is done once the 'sold' sign goes up, but here at Maslens we know that there is lots more work for us to do to help our clients move.
Making sure that sales progress along the 'exchange' to 'completion' process to fit a schedule is a big part of what we do. Keeping in touch with all parties is key to a smooth path to completion, and understanding how to deal with any problems that might come up can only be gained by experience.
That's another reason why 'online estate agents' or even DIY sales might seem appealing but often cause problems somewhere down the line, and in some cases this can lead to a transaction falling through entirely.
If you haven't already done so you'll need to fill out Anti Money Laundering (AML) forms and present the requisite forms of ID. There will be legal documents to sign for both parties and if you're the seller you'll need to provide your solicitor with details and information about your property. Making sure that you have all the information to hand and returning signed documents quickly can all make a huge difference to getting everything done on time. Be practical, have a good look around at all your possessions and be realistic as to whether you can hire a van and have a DIY move or if you need to book a removal firm. Many firms get booked up a long way in advance, especially during busy periods, and leaving it to the last moment to speak to them can leave you with a problem and result in delaying or even jeopardizing a move.
The only way to really give yourself the best chance of having a smooth journey to 'completion' on your desired date is to make sure your estate agent is proactive right through to moving day.
We believe that our job isn't finished until the keys have changed hands, so if you'd like to find out more about how we can help you avoid common pitfalls and problems get in touch today. We'll get you moving!
Great service, always polite and friendly. Excellent contact and info all the way.
Mr Wells Bishops Road
Sharon and her team could not have done more in what was a difficult sale.
Ms Daly Woodingdean
Very professional service. Thank you!
Miss New & Mr Jackson Buller Road
It was an amazing experience, everyone involved were fantastic.
Mr & Mrs Knight Woodingdean
The staff were very helpful, an excellent service. I would recommend you to others.
Miss Hockly Fiveways
Good team. Straightforward. No nonsense.
Mr Standing Newmarket Road
The Woodingdean team were very friendly and approachable.
Mrs Palmer Pitt Gardens
Thank you Paul and Archie, you gave an excellent service, as well as Kelly. I look forward to working with you again.
Mr White Fiveways
Very impressive - professional and friendly, both Martin Timms and Paula Carter were excellent at keeping in contact with sensible advice based on...
Mrs O'Connor Hove
I wish we had used you to sell our property! Nice to meet honest people, who are genuinely interested in helping. Very pleased.
Mrs Porter Taunton Road
All agents at Maslen were extremely helpful and polite from the beginning to the completion of sale.
Mr Johnson Fiveways
Excellent service as always
Mr Field Ringmer Road
Excellent customer service throughout. I will definitely recommend you, and use you again. Thank you.
Ms Longley Kingsbury Street
Cannot express our appreciation enough of all the efforts made by the Woodingdean team - they were fantastic.
Mr John Mogridge Woodingdean
Maslens as a whole were really friendly and professional. I have to thank and congratulate Paula Carter for being superb at her job and exceeding m...
Ms Warren Hove
Excellent service from the Lewes Road branch. Martin Timms secured a quick sale & at a good price & Paula Carter worked really hard to secure...
Ms Schulte Bear Road
Superb service as usual, I would always recommend you.
Ms S Hike Blackthorn Close
Thank you for everything!
Ms Tucker Willow Close
From start to finish the sale was dealt with in a thoroughly professional manner.
Mr Gibbs Lewes Road
Sold within 2 weeks for asking price "excellent!"
Mr Grundy Bishops Road
Excellent communication and advice throughout. It felt very reassuring to be in good hands.
Mrs Brooker Buller Road
In February 2016 I was looking to buy and sell very rapidly. Competition among buyers at the time was very high. Sharon @ the Woodingdean branch sh...
Ms Helen Lyons Woodingdean
A very committed team who made the sale process very easy.
Ms Rees Ticehurst Road
Ben and Paula were calm and reassuring throughout a very difficult process!
Ms Easterbrook Bear Road
Sharon was amazing! She kept us up to date the whole way through the process. We cannot fault Sharon or the rest of her team.
Mr & Mrs Ashley Woodingdean
The whole team were excellent, each one of them felt like family. Sharon had a lot of sorting to do at times but coped very well, a true profession...
Mr Vernon Woodingdean
Nick and Paula are total stars! They were incredibly supportive and present throughout. Thank you!
Miss O'Haire Hove
Quality advice about when and how to sell, which was spot on. Thank you.
Miss Coleman Buller Road
We were very impressed with the Nick from start to finish.
Mr & Mrs Smith Lewes Road
Sharon was excellent - kept us well informed, thank you so much!
Ms Waters Cowley Drive
Very pleased with the excellent service throughout. Professional, friendly, efficient and no hard sell. Achieved above asking price. Thank you!
Mr Witten Lewes Road
Fantastic service. By far the best agents we have ever used, I cannot recommend you highly enough.
Mr Field Mafeking Road
Very pleased with the experience. I would definitely recommend you and use you again.
Ms D Edmonds Horton Road
Very helpful and patient team.
Mrs Shea Selborne Place
Very, very happy we chose you, felt right from the start! Thank you!
Miss Blackadder Coniston Court, Holland Road
The sale was dealt with swiftly, professionally and successfully. Thank you Maslen!
Mrs Lincoln Hove
All the staff I dealt with were excellent. Sharon worked really hard to complete the sale.
Mrs Bent Falmer Gardens
Please thank Paula at Lewes Road - Excellent service.
Mr & Mrs Nuthall Lewes Road
We cannot recommend Maslen's estate agents enough.
Many thanks to Paul, Donna, Janette and the...
Linda & Les Wigmore Close
Very thorough & very informative.
Mr Michnowicz Waldegrave Road
An efficient, professional and friendly service. Helpful and a pleasure to do business with.
Mr Beddington Brading Road
Paula's role was brilliant. Having someone office based and available was so appreciated and her promptness an impressive service - every Estate Agent...
Ms Wynn-Jones Baxter Street
Thank you Maslens, you were all excellent!
Miss Jasper Taunton Road
Outstanding service from Sharon. James is an asset to Maslens & Harvey was so helpful and polite.
Ms Cianchetta Selhurst Road
Paul Wilkinson was extremely helpful and efficient. The only problem was the vendors solicitor and Paul warned me of this. A good transaction all r...
Mr Lavender Fiveways
Harvey was helpful and easily reachable at the beginning of the process and Sharon kept us informed and was always happy to help.
Ms Murch & Ms Mapa Ticehurst Road
It was a long, drawn out process that the people at Maslen helped me through, without the impression that it was a chore. So extremely professional...
Mr McLagan Lewes Road
Ben was particularly enthusiastic and helpful. Martin, Paula, Sam and Will are all hard workers.
Ms Goodey Franklin Road
Already recommended you! Thank you.
Mr Edwards The Ridgway
Our local office manager, Sharon Wareham was warm and friendly and kept us up to date at all times.
Mr Hope The Brow
First class service from a first class team.
Mr & Mrs English The Ridgway
Very comprehensive and professional. Nice people to work with and highly recommended.
Mr Alderton Ladysmith Road
I would recommend Maslen to anyone.
Mrs Tripp Woodingdean
All very professional, kept updated throughout. Very pleased - Would recommend.
Mrs Hammond Hove
A very positive experience - I had most contact with the Fiveways office and they were so friendly and helpful.
Ms A King Balfour Road
Very happy with the service we got from you guys, everyone we dealt with was extremely friendly, professional and helpful. Thanks!
Mr Brown Titian Road
Sharon was excellent, she kept us informed at all stages and was a really calming objective influence in the process.
Ms Frederick Channel View Road
Very impressed with the service. Sharon Wareham works tirelessly, very professionally and is always there for advice.
Miss Matthews Kipling Avenue
Paula was fabulous and we felt really informed and supported.
Mr & Mrs Walker Lewes Road
First class service. Friendly and professional.
Mr Thorne The Avenue
Paula was absolutely amazing!
Mr & Mrs MacKay Lewes Road
Graham Griffin provided us, and continues to provide us, will all-round excellent advice. We trust his knowledge and expertise.
Mr Blackmore & Ms O'Sullivan Financial Services
Sharon, Harvey and James were all excellent - very professional. Totally opposite to what I have experienced with other agents. Maslen have restore...
Ms Lyons Woodingdean
Thanks for an excellent service.
Mr King Hove
Paula is amazing!
Ms Aspnall Gladstone Place
The whole team were very committed from start to finish.
Mr Pilgrim Lewes Road
Many thanks to Nick. It was an easy process thanks to you! I'm extremely satisfied with how the sale went, great job.
Ms Mayanobe Aymer Road
Thanks David, all very professional.
Mrs Flowers Foxdown Road
We were very pleased with services provided by the Fiveways office.
Mr & Mrs Sawyer Shaftesbury Road
A good team at Woodingdean helped us through a stressful time.
Mr & Mrs Penton Sycamore Close
Compared to your rivals, your service was excellent
Ms McGrigor Milner Road
I found the service to be courteous, friendly and efficient.
Mr Upton Buller Road
I was new to the area and viewed a lot of properties with a lot of different agents. Maslens were by far the best I came in contact with, so when i...
Mr & Mrs Heer Lewes Road
A completely painless experience from start to finish. Thank you.
Mr Woolven & Mrs Bessant-Woolven Lewes Road
Excellent Service from start to finish.
Mr T Mole Cromwell Road
A really good experience.
Mr Tibble Lewes Road
I have bought and sold 7 properties, and this was the best experience of an estate agents services I have found.
Mrs Shepherd Hertford Road
Paul was absolutely brilliant.
Mrs Tasker Fiveways
Very impressed with the efficient and friendly service, the staff were a pleasure to deal with.
Mr & Mrs Gill Lewes Road
Very impressed with all dealings with Maslen. Paula Carter was in particular very knowledgeable and helpful.
Mr McBlane Hove
You were amazingly helpful throughout - a real pillar of strength with a very difficult sale.
Mrs Parkin Fiveways
Brilliant. Well done to Sharon and the Woodingdean team.
Ms Curtis The Ridgway
Service exceeded my expectations overall at all stages of the process - I wouldn't hesitate to recommend you. Thanks.
Ms Greene Lewes Road
We were delighted with the service received from all the staff with whom we had contact,
Dr Crichton The Ridgway
Extremely efficient. Nick and Paula are excellent. The weekly phone calls were much appreciated.
Ms Gray Lewes Road
Exceptional service throughout the process - should we decide to sell in the future we wouldn't hesitate to use your agency. You're a cut above the...
Ms Windels & Mr Barham Fiveways
Very pleased with the service. Many thanks to Sharon and the boys!
Mr Flynn Woodingdean
As always, an excellent service.
Mr & Mrs Field Lewes Road
Hugely impressed with Ben & his team.
Mrs Mead Upper Lewes Road
Very good service and communication. Paula was excellent.
Mr & Mrs Scarboro 1 Pevensey Road
Thank you. We found all the staff knowledgeable and really pleasant to deal with.
Ms Ansloos Lewes Road
The team worked very hard over a long period to ensure my sale went through - excellent service!
Mr Patrick Gladstone Terrace
Best Estate Agents ever experienced - professional, approachable, competent and exemplary.
Mr & Mrs Guest Riley Road
Best Agents in Brighton.
Mrs Field Tarner Road