How to Complete and Move On Schedule

23rd October 2020

The recent post-lockdown upsurge in property market activity seemed to take the media by surprise, but we had anticipated the release of pent-up demand and made sure we were ready.

Obviously helping people buy and sell in the last few months has meant adapting to new ways of doing things, but the results have been fantastic. Now our clients are amongst the thousands of people up and down the country who have had 'sold' signs put up and are waiting for the day they can move.

Whether you're buying or selling the acceptance of an offer is a great moment but it is only the start of the next phase of the process. Until you've heard the magic three words 'congratulations, you've completed' there's still a lot to do. Sometimes, for a variety of different reasons, things can go wrong and a sale can 'fall through', so how can you make sure that you are able to 'complete' and move on schedule?

Estate Agent Lingo

If it's your first experience of buying or selling a property there's a good chance you may not be familiar with all the expressions and terms that you'll hear over the next few weeks.

Once an offer has been accepted everyone involved will be working towards 'exchange'. This is when surveys will have been carried out, land searches have been done and (if you're the buyer) your solicitor is happy that everything with the property is ok. When you reach that point, you'll agree on a date that you'll become the legal owner, deposits will be paid, and you'll 'exchange' contracts.

It's extremely rare that a property sale will 'fall through' at this point as if a buyer changes their mind and decides that they no longer want to or can continue they will lose their deposit.

The date that you agree to become the legal owner, which for most people is also the same day that you'll move into your new home, is known as the 'completion' date. It's possible to 'exchange' and 'complete' on the same day, but for many these dates are staggered so that removal firms can be booked and lives can be planned. 

A Pro-Active Estate Agent

So how do you get to 'completion'? Rated as being in the Top 3% of UK Estate Agents we know that our work isn't done until we hand over the keys. Once an offer has been accepted it's our job to ensure that things go smoothly and that a sale doesn't 'fall through'.

Where for buyers a new home can be all about location, location, location, 'sales progression' for us is all about communication, communication, communication.

Backlogs

Due to how busy the property market has been over the summer there are now a record number of sales waiting to go through. This means that surveyors, solicitors and the Land Registry are all dealing with more properties than usual and this is building up a backlog.

Another big factor is that (at the time of writing) the Stamp duty holiday ends in March and in order to qualify for the sometimes substantial savings buyers need to complete before it expires.

Of course, all of this comes on top of the usual problems that can arise in any property transaction, particularly those with a long chain where everyone needs to be in synch.

Solutions

Some estate agents sadly act as if their job is done once the 'sold' sign goes up, but here at Maslens we know that there is lots more work for us to do to help our clients move.

Making sure that sales progress along the 'exchange' to 'completion' process to fit a schedule is a big part of what we do. Keeping in touch with all parties is key to a smooth path to completion, and understanding how to deal with any problems that might come up can only be gained by experience.

That's another reason why 'online estate agents' or even DIY sales might seem appealing but often cause problems somewhere down the line, and in some cases this can lead to a transaction falling through entirely.

If you haven't already done so you'll need to fill out Anti Money Laundering (AML) forms and present the requisite forms of ID. There will be legal documents to sign for both parties and if you're the seller you'll need to provide your solicitor with details and information about your property. Making sure that you have all the information to hand and returning signed documents quickly can all make a huge difference to getting everything done on time. Be practical, have a good look around at all your possessions and be realistic as to whether you can hire a van and have a DIY move or if you need to book a removal firm. Many firms get booked up a long way in advance, especially during busy periods, and leaving it to the last moment to speak to them can leave you with a problem and result in delaying or even jeopardizing a move.

Success

The only way to really give yourself the best chance of having a smooth journey to 'completion' on your desired date is to make sure your estate agent is proactive right through to moving day.

We believe that our job isn't finished until the keys have changed hands, so if you'd like to find out more about how we can help you avoid common pitfalls and problems get in touch today. We'll get you moving!

Testimonials

  • From first valuation to completion day the Mas...

    Sam Brighton

  • Excellent Service from start to finish.

    Mr T Mole Hove

  • Superb service as usual, I would always recommend you.

    Ms S Hike Brighton

  • Had a great experience with the purchase of ou...

    jennifer Willson Brighton

  • Best Agents in Brighton.

    Mrs Field Brighton

  • As always, an excellent service. 

    Mr & Mrs Field Brighton

  • A completely painless experience from start to finish. Thank you.

    Mr Woolven & Mrs Bessant-Woolven Brighton

  • Thank you Maslens, you were all excellent!

    Miss Jasper Brighton

  • Excellent communication and advice throughout. It felt very reassuring to be in good hands.

    Mrs Brooker Brighton

  • Please thank Paul at Lewes Road - Excellent service. 

    Mr & Mrs Nuthall Brighton

  • You are the best estate agent I have ever dealt with and we will be recommending you to anyone moving!

    Hazel Young Hove

  • Maslen's were very good at keeping in touch an...

    Penny Ashby Brighton

  • Thank you for your service, I would (and have) recommended you to my friends.

    Liz Dean Brighton

  • In what could have been a very stressful situation it has been a pleasure dealing with you and I can’t speak highly enough of the service provided.

    Gill Frost Hove

  • Excellent service as always

    Mr Field Brighton

  • Fantastic service. By far the best agents we have ever used, I cannot recommend you highly enough.

    Mr Field Brighton

  • All very professional, kept updated throughout. Very pleased - Would recommend. 

    Mrs Hammond Brighton

  • All agents at Maslen were extremely helpful and polite from the beginning to the completion of sale. 

    Mr Johnson Brighton

  • Donna was our vendors sales progressor. We cou...

    Allan Da Silva Brighton

  • The sale was dealt with swiftly, professionally and successfully. Thank you Maslen!

    Mrs Lincoln Brighton

  • This was the best experience I’ve ever had of estate agents. Professional, calm and understanding.

    Elinor James Hove

  • Good team. Straightforward. No nonsense.

    Mr Standing Brighton

  • Paul was absolutely brilliant. 

    Mrs Tasker Brighton

  • We were delighted with the service received from all the staff with whom we had contact,

    Dr Crichton Brighton

  • Compared to your rivals, your service was excellent

    Ms McGrigor Brighton

  • Very helpful and patient team.

    Mrs Shea Brighton

  • Great service, always polite and friendly. Excellent contact and info all the way.

    Mr Wells Hove

  • A really good experience.

    Mr Tibble Brighton

  • Quality advice about when and how to sell, which was spot on. Thank you.

    Miss Coleman Brighton

  • Maslen's were amazing estate agents. Through,...

    Sarah Goodfellow Brighton

  • An efficient, professional and friendly service. Helpful and a pleasure to do business with.

    Mr Beddington Brighton

  • All staff extremely helpful and polite. They made our move very smooth and less stressful.

    Mr & Mrs Gosling Woodingdean

  • The staff were very helpful, an excellent service. I would recommend you to others.

    Miss Hockly Brighton

  • Best Estate Agents ever experienced - professional, approachable, competent and exemplary. 

    Mr & Mrs Guest Brighton

  • Sold within 2 weeks for asking price "excellent!"

    Mr Grundy Hove

  • The team worked very hard over a long period to ensure my sale went through - excellent service!

    Mr Patrick Brighton

  • I wish we had used you to sell our property! Nice to meet honest people, who are genuinely interested in helping. Very pleased.

    Mrs Porter Brighton

  • Delighted with the service provided. Very professional and skilful.

    Nicky Conlan Hove

  • Paul Wilkinson was extremely helpful and efficient. The only problem was the vendors solicitor and Paul warned me of this. A good transaction all r...

    Mr Lavender Brighton

  • In my situation, moving the sale of my home to Maslen Estate Agents really was a case of third time lucky!

    Lise Henderson Hove

  • Very professional and friendly. The only estate agents I would trust and recommend.

    Jean Hurley Brighton

  • The whole team were very committed from start to finish.

    Mr Pilgrim Brighton

  • The team provided the best service I have ever received from an estate agent. I would not hesitate to recommend them to anyone.

    Nicki Myers Woodingdean

  • All the staff were professional, cheerful and supportive throughout the long process.

    Mr R Turner Shoreham

  • Estate agents generally have bad reputations b...

    Dan Harris Brighton

  • I found the service to be courteous, friendly and efficient.

    Mr Upton Brighton

  • Maslen's were extremely helpful and profession...

    Bridget Allen Brighton

  • Thank you. We found all the staff knowledgeable and really pleasant to deal with. 

    Ms Ansloos Brighton

  • Very impressed with the efficient and friendly service, the staff were a pleasure to deal with. 

    Mr & Mrs Gill Brighton

  • Already recommended you! Thank you.

    Mr Edwards Brighton

  • I found everyone helpful, positive and courteous.

    Jean Wooldridge Evesham

  • Very happy with the service we got from you guys, everyone we dealt with was extremely friendly, professional and helpful. Thanks!

    Mr Brown Brighton

  • Very polite, good communication, excellent service.

    Alicia Van der Sluis Surrey

  • These guys are the real deal, highly experienced, no nonsense, honest and by far and away the most reliable we have encountered. 

    Sarah Studd Hove

  • Thank you for everything!

    Ms Tucker Brighton

  • Everyone at Maslen's were amazing, from Sam's...

    William Slingsby Brighton

  • Thank you to all the team at Maslen, especiall...

    Gabrielle Gardner Brighton

  • Very, very happy we chose you, felt right from the start! Thank you!

    Miss Blackadder Hove

  • The best estate agents we have ever used. Friendly, efficient and above all truthful! You are in danger of giving estate agents a good name!

    Jacquie Ellis-Jones Shoreham

  • First class service from a first class team.

    Mr & Mrs English Brighton

  • First class service. Friendly and professional.

    Mr Thorne Brighton

  • Service exceeded my expectations overall at all stages of the process - I wouldn't hesitate to recommend you. Thanks. 

    Ms Greene Brighton

  • Excellent customer service throughout. I will definitely recommend you, and use you again. Thank you.

    Ms Longley Brighton

  • Very pleased with the excellent service throughout. Professional, friendly, efficient and no hard sell. Achieved above asking price. Thank you!

    Mr Witten Brighton

  • Very thorough & very informative.

    Mr Michnowicz Brighton

  • I was new to the area and viewed a lot of properties with a lot of different agents. Maslens were by far the best I came in contact with, so when i...

    Mr & Mrs Heer Brighton

  • A very committed team who made the sale process very easy.

    Ms Rees Brighton

  • Very comprehensive and professional. Nice people to work with and highly recommended. 

    Mr Alderton Brighton

  • You were amazingly helpful throughout - a real pillar of strength with a very difficult sale.

    Mrs Parkin Brighton

  • From start to finish the sale was dealt with in a thoroughly professional manner.  

    Mr Gibbs Brighton

  • Maslen made the selling of my flat as easy as...

    Victoria Bradley-Barnard Brighton

  • Thanks for all your help and assistance. Very friendly and professional service.

    Lisa Downary Brighton

  • Donna was such a friendly and helpful support...

    Victoria Lander Brighton

  • It was a long, drawn out process that the people at Maslen helped me through, without the impression that it was a chore. So extremely professional...

    Mr McLagan Brighton

  • I have bought and sold 7 properties, and this was the best experience of an estate agents services I have found.

    Mrs Shepherd Brighton

  • Really pleased with the service and will definitely recommend to others.

    Ruth Kendall Brighton

  • It was an amazing experience, everyone involved were fantastic. 

    Mr & Mrs Knight Brighton

  • I would recommend Maslen to anyone. 

    Mrs Tripp Brighton

  • Thanks for an excellent service. 

    Mr King Brighton

  • Several leagues above any other estate agent I have had contact with. Kept fully informed every step of the way.

    Paul Cade Haywards Heath

  • Very pleased with the experience. I would definitely recommend you and use you again.

    Ms D Edmonds Brighton

  • Your advice, support and understanding whilst dealing with the property were invaluable, making everything so easy.

    Janine Suttner Brighton

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