16th March 2022
'Sold' Shouldn't Mean Your Estate Agent's Work Is Done!
When you accept an offer on your home and the 'For Sale' sign is changed to 'Sold' it is a fantastic feeling. It means that you can really start thinking about the future and make firm plans for moving forward... or at least it should do!
Unfortunately some sellers find that things don't go smoothly and months down the line can be faced with going back on the market to try and sell their homes all over again. This can mean missing out on the place you wanted to move to and often make somewhere look 'stale' to new potential buyers who might think there is a problem with the property itself.
In reality, the problem is actually often down to the choice of estate agent...
Our work is done?
One of the things that separates a good estate agent from the bad is the effect that 'Sold' sign can have.
online agencies and less scrupulous businesses can often take the attitude that
their work is done when a sale is agreed. However, we think differently...
Here at Maslen we know that making sure a sale goes all the way through to completion is a key element of the services we provide and something that our clients should expect. We’re incredibly proud that this is regularly highlighted and praised in our 5star Google reviews such as this one:
'Sold' sign goes up we have done a lot of hard work and spent our own time and
money on marketing your property, but of course we don't get paid until keys
So it is in
the interests of everyone that the deal goes through and any problems that crop
up are sorted out as quickly as possible.
The work that takes place after a sale is agreed is called 'sales progression' and it is as important as any other aspect of our business.
Of course, a
good estate agent will minimise the risk of a sale falling through by advising
sellers which offers to accept. The 'due diligence' we do at Maslen will weed
out buyers who might not be serious or may not have the funds to make the
advise on how complicated a property chain might be and whether or not a buyer
will be ready to move to schedule.
That can all
help make the decision of accepting an offer easier, but there are often other
things that can crop up which need the benefit of our experience.
Some problems might be things such as a survey revealing an issue that needs to be addressed and which can be solved simply by negotiation. Other delays which can make things go awry might come from a slow solicitor or a local government search.
all issues that can seem like big problems to someone who is eager to get
moving but for us they are everyday work matters that usually have simple
is key, and having a dedicated Sales Progression team means that dealing with
other estates agents in a chain, solicitors and surveyors is a priority rather
than hidden away on someone’s To Do List. Keeping on top of everything and making
sure that everyone involved has all the legal documentation and information
they need when they need it, is their sole focus. They’re free from
distractions such as going out on viewings or valuing other properties – their
raison d’être is to make sure your move goes through smoothly and they work
tirelessly behind the scenes to enable that to happen.
these are things that you need to think about when choosing which estate agent
to entrust the sale of your home with. So if you are looking to sell in and
around Fiveways, Lewes Road, Woodingdean or any other area of Brighton &
Hove, get in touch and find out how we only stop working for you when you
actually make your move!
Many thanks to Nick. It was an easy process thanks to you! I'm extremely satisfied with how the sale went, great job.
Ms Mayanobe Aymer Road
Extremely efficient. Nick and Paula are excellent. The weekly phone calls were much appreciated.
Ms Gray Lewes Road
We were very impressed with the Nick from start to finish.
Mr & Mrs Smith Lewes Road
Fantastic service. By far the best agents we have ever used, I cannot recommend you highly enough.
Mr Field Mafeking Road
Ben and Paula were calm and reassuring throughout a very difficult process!
Ms Easterbrook Bear Road
Sharon was excellent - kept us well informed, thank you so much!
Ms Waters Cowley Drive
From start to finish the sale was dealt with in a thoroughly professional manner.
Mr Gibbs Lewes Road
An efficient, professional and friendly service. Helpful and a pleasure to do business with.
Mr Beddington Brading Road
All very professional, kept updated throughout. Very pleased - Would recommend.
Mrs Hammond Hove
Excellent Service from start to finish.
Mr T Mole Cromwell Road
Paula was fabulous and we felt really informed and supported.
Mr & Mrs Walker Lewes Road
Sharon, Harvey and James were all excellent - very professional. Totally opposite to what I have experienced with other agents. Maslen have restore...
Ms Lyons Woodingdean
I wish we had used you to sell our property! Nice to meet honest people, who are genuinely interested in helping. Very pleased.
Mrs Porter Taunton Road
Thank you for everything!
Ms Tucker Willow Close
In February 2016 I was looking to buy and sell very rapidly. Competition among buyers at the time was very high. Sharon @ the Woodingdean branch sh...
Ms Helen Lyons Woodingdean
Excellent communication and advice throughout. It felt very reassuring to be in good hands.
Mrs Brooker Buller Road
Paula was absolutely amazing!
Mr & Mrs MacKay Lewes Road
Excellent service from the Lewes Road branch. Martin Timms secured a quick sale & at a good price & Paula Carter worked really hard to secure...
Ms Schulte Bear Road
Very thorough & very informative.
Mr Michnowicz Waldegrave Road
Good team. Straightforward. No nonsense.
Mr Standing Newmarket Road
All the staff I dealt with were excellent. Sharon worked really hard to complete the sale.
Mrs Bent Falmer Gardens
Maslens as a whole were really friendly and professional. I have to thank and congratulate Paula Carter for being superb at her job and exceeding m...
Ms Warren Hove
A really good experience.
Mr Tibble Lewes Road
Cannot express our appreciation enough of all the efforts made by the Woodingdean team - they were fantastic.
Mr John Mogridge Woodingdean
A good team at Woodingdean helped us through a stressful time.
Mr & Mrs Penton Sycamore Close
Very pleased with the excellent service throughout. Professional, friendly, efficient and no hard sell. Achieved above asking price. Thank you!
Mr Witten Lewes Road
Sharon and her team could not have done more in what was a difficult sale.
Ms Daly Woodingdean
Quality advice about when and how to sell, which was spot on. Thank you.
Miss Coleman Buller Road
Service exceeded my expectations overall at all stages of the process - I wouldn't hesitate to recommend you. Thanks.
Ms Greene Lewes Road
I found the service to be courteous, friendly and efficient.
Mr Upton Buller Road
Compared to your rivals, your service was excellent
Ms McGrigor Milner Road
Exceptional service throughout the process - should we decide to sell in the future we wouldn't hesitate to use your agency. You're a cut above the...
Ms Windels & Mr Barham Fiveways
Very, very happy we chose you, felt right from the start! Thank you!
Miss Blackadder Coniston Court, Holland Road
Excellent customer service throughout. I will definitely recommend you, and use you again. Thank you.
Ms Longley Kingsbury Street
It was an amazing experience, everyone involved were fantastic.
Mr & Mrs Knight Woodingdean
Excellent service as always
Mr Field Ringmer Road
As always, an excellent service.
Mr & Mrs Field Lewes Road
Very good service and communication. Paula was excellent.
Mr & Mrs Scarboro 1 Pevensey Road
Sharon was amazing! She kept us up to date the whole way through the process. We cannot fault Sharon or the rest of her team.
Mr & Mrs Ashley Woodingdean
Thanks for an excellent service.
Mr King Hove
Sold within 2 weeks for asking price "excellent!"
Mr Grundy Bishops Road
Hugely impressed with Ben & his team.
Mrs Mead Upper Lewes Road
You were amazingly helpful throughout - a real pillar of strength with a very difficult sale.
Mrs Parkin Fiveways
Superb service as usual, I would always recommend you.
Ms S Hike Blackthorn Close
Best Estate Agents ever experienced - professional, approachable, competent and exemplary.
Mr & Mrs Guest Riley Road
Our local office manager, Sharon Wareham was warm and friendly and kept us up to date at all times.
Mr Hope The Brow
Graham Griffin provided us, and continues to provide us, will all-round excellent advice. We trust his knowledge and expertise.
Mr Blackmore & Ms O'Sullivan Financial Services
Best Agents in Brighton.
Mrs Field Tarner Road
Ben was particularly enthusiastic and helpful. Martin, Paula, Sam and Will are all hard workers.
Ms Goodey Franklin Road
Very pleased with the service. Many thanks to Sharon and the boys!
Mr Flynn Woodingdean
First class service. Friendly and professional.
Mr Thorne The Avenue
The team worked very hard over a long period to ensure my sale went through - excellent service!
Mr Patrick Gladstone Terrace
I would recommend Maslen to anyone.
Mrs Tripp Woodingdean
All agents at Maslen were extremely helpful and polite from the beginning to the completion of sale.
Mr Johnson Fiveways
Very helpful and patient team.
Mrs Shea Selborne Place
Very impressive - professional and friendly, both Martin Timms and Paula Carter were excellent at keeping in contact with sensible advice based on...
Mrs O'Connor Hove
Harvey was helpful and easily reachable at the beginning of the process and Sharon kept us informed and was always happy to help.
Ms Murch & Ms Mapa Ticehurst Road
The Woodingdean team were very friendly and approachable.
Mrs Palmer Pitt Gardens
Sharon was excellent, she kept us informed at all stages and was a really calming objective influence in the process.
Ms Frederick Channel View Road
Thank you. We found all the staff knowledgeable and really pleasant to deal with.
Ms Ansloos Lewes Road
Very impressed with the efficient and friendly service, the staff were a pleasure to deal with.
Mr & Mrs Gill Lewes Road
Brilliant. Well done to Sharon and the Woodingdean team.
Ms Curtis The Ridgway
A completely painless experience from start to finish. Thank you.
Mr Woolven & Mrs Bessant-Woolven Lewes Road
First class service from a first class team.
Mr & Mrs English The Ridgway
Thank you Paul and Archie, you gave an excellent service, as well as Kelly. I look forward to working with you again.
Mr White Fiveways
We were very pleased with services provided by the Fiveways office.
Mr & Mrs Sawyer Shaftesbury Road
Very comprehensive and professional. Nice people to work with and highly recommended.
Mr Alderton Ladysmith Road
Please thank Paula at Lewes Road - Excellent service.
Mr & Mrs Nuthall Lewes Road
The staff were very helpful, an excellent service. I would recommend you to others.
Miss Hockly Fiveways
Thanks David, all very professional.
Mrs Flowers Foxdown Road
We cannot recommend Maslen's estate agents enough.
Many thanks to Paul, Donna, Janette and the...
Linda & Les Wigmore Close
Great service, always polite and friendly. Excellent contact and info all the way.
Mr Wells Bishops Road
Very pleased with the experience. I would definitely recommend you and use you again.
Ms D Edmonds Horton Road
Paula is amazing!
Ms Aspnall Gladstone Place
It was a long, drawn out process that the people at Maslen helped me through, without the impression that it was a chore. So extremely professional...
Mr McLagan Lewes Road
I have bought and sold 7 properties, and this was the best experience of an estate agents services I have found.
Mrs Shepherd Hertford Road
A very positive experience - I had most contact with the Fiveways office and they were so friendly and helpful.
Ms A King Balfour Road
The whole team were excellent, each one of them felt like family. Sharon had a lot of sorting to do at times but coped very well, a true profession...
Mr Vernon Woodingdean
We were delighted with the service received from all the staff with whom we had contact,
Dr Crichton The Ridgway
Thank you Maslens, you were all excellent!
Miss Jasper Taunton Road
Paula's role was brilliant. Having someone office based and available was so appreciated and her promptness an impressive service - every Estate Agent...
Ms Wynn-Jones Baxter Street
I was new to the area and viewed a lot of properties with a lot of different agents. Maslens were by far the best I came in contact with, so when i...
Mr & Mrs Heer Lewes Road
Outstanding service from Sharon. James is an asset to Maslens & Harvey was so helpful and polite.
Ms Cianchetta Selhurst Road
Very professional service. Thank you!
Miss New & Mr Jackson Buller Road
A very committed team who made the sale process very easy.
Ms Rees Ticehurst Road
Very impressed with the service. Sharon Wareham works tirelessly, very professionally and is always there for advice.
Miss Matthews Kipling Avenue
Already recommended you! Thank you.
Mr Edwards The Ridgway
Very happy with the service we got from you guys, everyone we dealt with was extremely friendly, professional and helpful. Thanks!
Mr Brown Titian Road
Nick and Paula are total stars! They were incredibly supportive and present throughout. Thank you!
Miss O'Haire Hove
Paul Wilkinson was extremely helpful and efficient. The only problem was the vendors solicitor and Paul warned me of this. A good transaction all r...
Mr Lavender Fiveways
The whole team were very committed from start to finish.
Mr Pilgrim Lewes Road
The sale was dealt with swiftly, professionally and successfully. Thank you Maslen!
Mrs Lincoln Hove
Very impressed with all dealings with Maslen. Paula Carter was in particular very knowledgeable and helpful.
Mr McBlane Hove
Paul was absolutely brilliant.
Mrs Tasker Fiveways