Do Estate Agent Rankings, Awards and 5 Stars Matter?

23rd March 2021

Do Estate Agent Rankings, Awards and 5 Stars Matter?

Everyone likes to win and it's even better when that happens due to the hard work you've put in. When you're a business that is recognised as being the best of course it makes you feel proud - it also means other people can make the most of your services knowing they have made a good choice. 

Ratings, awards and 5 star reviews are an important part of achieving recognition, that's why the Oscars and Baftas mean so much to the film and TV industry and the Brit Awards and Emmys are a big deal for musicians.

Most industries have their own take on this and anyone who has looked at selling, buying or renting will have noticed that the property sector is no exception. In fact, it's something that estate agents take very seriously indeed.

You'd be hard pressed to find an agent's website or office window that didn't have a row of gold logos prominently displayed, and at first glance this can seem quite impressive. 

As with most things in life the devil really is in the detail because when it comes to property there can be as many red herrings as there are red carpets.

Back slapping

Many awards and other 'official' forms of recognition are little more than industry backslapping and they often come with a hefty 'entrance fee' or donation attached.

What's more, when you look a little deeper many of those gold and silver medals and 5 star reviews are from a few years ago and could be very out of date when it comes to current levels of service. 

Just like famous media awards when it comes down to it the ones that really count in the property sector are those based on solid data and consumer feedback.

The Best Estate Agent Guide

At Maslen we are proud to be the ONLY ESTATE AGENT IN BRIGHTON to get the TOP RATING OF 'EXCEPTIONAL' for our sales from The Best Estate Agent Guide 2021.

To be considered for a place in the Best Estate Agent Guide an agency has to meet extremely high standards, simply because they rate every branch in the country. 

As there are an estimated 26,000 estate and letting agency branches in the UK that's a big job, which is why it is done by independent industry experts the Property Academy, with the support of the UK's largest property portal Rightmove.

We Are Exceptional 

Only the best agents are listed in the Best Estate Agent Guide and only the very best of these are given the honour of being singled out as being exceptional.

In a local market such as Brighton there are a lot of estate agents, so to be recognised as the best in the area for sales is something that makes us genuinely proud.

Strict and extensive data analysis of our results and mystery shopping are used over a 6 month period and the Best Estate Agent Guide research methodology covers 1.5 million transactions, 25 million leads and 1.5 billion property views.

That's why estate agent branches that are allowed to display a Best Estate Agent Guide rating really are the best in the country. It's a true marker of quality which can really help you choosing which agent to instruct to sell your property.

If you'd like to find out why they rated us so highly get in touch today.


Testimonials

  • We were very pleased with services provided by the Fiveways office.

    Mr & Mrs Sawyer Shaftesbury Road

  • A really good experience.

    Mr Tibble Lewes Road

  • An efficient, professional and friendly service. Helpful and a pleasure to do business with.

    Mr Beddington Brading Road

  • First class service. Friendly and professional.

    Mr Thorne The Avenue

  • Harvey was helpful and easily reachable at the beginning of the process and Sharon kept us informed and was always happy to help.

    Ms Murch & Ms Mapa Ticehurst Road

  • A good team at Woodingdean helped us through a stressful time.

    Mr & Mrs Penton Sycamore Close

  • We cannot recommend Maslen's estate agents enough.

    Many thanks to Paul, Donna, Janette and the...

    Linda & Les Wigmore Close

  • Sharon was amazing! She kept us up to date the whole way through the process. We cannot fault Sharon or the rest of her team. 

    Mr & Mrs Ashley Woodingdean

  • Our local office manager, Sharon Wareham was warm and friendly and kept us up to date at all times.

    Mr Hope The Brow

  • Excellent communication and advice throughout. It felt very reassuring to be in good hands.

    Mrs Brooker Buller Road

  • Excellent Service from start to finish.

    Mr T Mole Cromwell Road

  • In February 2016 I was looking to buy and sell very rapidly. Competition among buyers at the time was very high. Sharon @ the Woodingdean branch sh...

    Ms Helen Lyons Woodingdean

  • I wish we had used you to sell our property! Nice to meet honest people, who are genuinely interested in helping. Very pleased.

    Mrs Porter Taunton Road

  • Already recommended you! Thank you.

    Mr Edwards The Ridgway

  • Very helpful and patient team.

    Mrs Shea Selborne Place

  • Paula's role was brilliant. Having someone office based and available was so appreciated and her promptness an impressive service - every Estate Agent...

    Ms Wynn-Jones Baxter Street

  • Thank you for everything!

    Ms Tucker Willow Close

  • Exceptional service throughout the process - should we decide to sell in the future we wouldn't hesitate to use your agency. You're a cut above the...

    Ms Windels & Mr Barham Fiveways

  • Very pleased with the experience. I would definitely recommend you and use you again.

    Ms D Edmonds Horton Road

  • Thank you Maslens, you were all excellent!

    Miss Jasper Taunton Road

  • All very professional, kept updated throughout. Very pleased - Would recommend. 

    Mrs Hammond Hove

  • All agents at Maslen were extremely helpful and polite from the beginning to the completion of sale. 

    Mr Johnson Fiveways

  • Excellent service as always

    Mr Field Ringmer Road

  • I would recommend Maslen to anyone. 

    Mrs Tripp Woodingdean

  • Sharon was excellent, she kept us informed at all stages and was a really calming objective influence in the process.

    Ms Frederick Channel View Road

  • Sharon and her team could not have done more in what was a difficult sale. 

    Ms Daly Woodingdean

  • Nick and Paula are total stars! They were incredibly supportive and present throughout. Thank you!

    Miss O'Haire Hove

  • The whole team were excellent, each one of them felt like family. Sharon had a lot of sorting to do at times but coped very well, a true profession...

    Mr Vernon Woodingdean

  • The team worked very hard over a long period to ensure my sale went through - excellent service!

    Mr Patrick Gladstone Terrace

  • It was an amazing experience, everyone involved were fantastic. 

    Mr & Mrs Knight Woodingdean

  • The sale was dealt with swiftly, professionally and successfully. Thank you Maslen!

    Mrs Lincoln Hove

  • Paul was absolutely brilliant. 

    Mrs Tasker Fiveways

  • A very committed team who made the sale process very easy.

    Ms Rees Ticehurst Road

  • A very positive experience - I had most contact with the Fiveways office and they were so friendly and helpful.

    Ms A King Balfour Road

  • Best Estate Agents ever experienced - professional, approachable, competent and exemplary. 

    Mr & Mrs Guest Riley Road

  • Very happy with the service we got from you guys, everyone we dealt with was extremely friendly, professional and helpful. Thanks!

    Mr Brown Titian Road

  • All the staff I dealt with were excellent. Sharon worked really hard to complete the sale.

    Mrs Bent Falmer Gardens

  • Very good service and communication. Paula was excellent.

    Mr & Mrs Scarboro 1 Pevensey Road

  • Brilliant. Well done to Sharon and the Woodingdean team.

    Ms Curtis The Ridgway

  • I have bought and sold 7 properties, and this was the best experience of an estate agents services I have found.

    Mrs Shepherd Hertford Road

  • Best Agents in Brighton.

    Mrs Field Tarner Road

  • Excellent customer service throughout. I will definitely recommend you, and use you again. Thank you.

    Ms Longley Kingsbury Street

  • Compared to your rivals, your service was excellent

    Ms McGrigor Milner Road

  • Many thanks to Nick. It was an easy process thanks to you! I'm extremely satisfied with how the sale went, great job.

    Ms Mayanobe Aymer Road

  • Thank you Paul and Archie, you gave an excellent service, as well as Kelly. I look forward to working with you again. 

    Mr White Fiveways

  • Thanks for an excellent service. 

    Mr King Hove

  • Paula was absolutely amazing!

    Mr & Mrs MacKay Lewes Road

  • Outstanding service from Sharon. James is an asset to Maslens & Harvey was so helpful and polite.

    Ms Cianchetta Selhurst Road

  • You were amazingly helpful throughout - a real pillar of strength with a very difficult sale.

    Mrs Parkin Fiveways

  • Hugely impressed with Ben & his team.

    Mrs Mead Upper Lewes Road

  • Very pleased with the service. Many thanks to Sharon and the boys!

    Mr Flynn Woodingdean

  • Very comprehensive and professional. Nice people to work with and highly recommended. 

    Mr Alderton Ladysmith Road

  • The whole team were very committed from start to finish.

    Mr Pilgrim Lewes Road

  • Very, very happy we chose you, felt right from the start! Thank you!

    Miss Blackadder Coniston Court, Holland Road

  • Very impressed with the efficient and friendly service, the staff were a pleasure to deal with. 

    Mr & Mrs Gill Lewes Road

  • Excellent service from the Lewes Road branch. Martin Timms secured a quick sale & at a good price & Paula Carter worked really hard to secure...

    Ms Schulte Bear Road

  • Quality advice about when and how to sell, which was spot on. Thank you.

    Miss Coleman Buller Road

  • Superb service as usual, I would always recommend you.

    Ms S Hike Blackthorn Close

  • Paula is amazing!

    Ms Aspnall Gladstone Place

  • Very thorough & very informative.

    Mr Michnowicz Waldegrave Road

  • From start to finish the sale was dealt with in a thoroughly professional manner.  

    Mr Gibbs Lewes Road

  • Service exceeded my expectations overall at all stages of the process - I wouldn't hesitate to recommend you. Thanks. 

    Ms Greene Lewes Road

  • Good team. Straightforward. No nonsense.

    Mr Standing Newmarket Road

  • Sold within 2 weeks for asking price "excellent!"

    Mr Grundy Bishops Road

  • Extremely efficient. Nick and Paula are excellent. The weekly phone calls were much appreciated. 

    Ms Gray Lewes Road

  • Please thank Paula at Lewes Road - Excellent service. 

    Mr & Mrs Nuthall Lewes Road

  • Very impressed with the service. Sharon Wareham works tirelessly, very professionally and is always there for advice. 

    Miss Matthews Kipling Avenue

  • I found the service to be courteous, friendly and efficient.

    Mr Upton Buller Road

  • Maslens as a whole were really friendly and professional. I have to thank and congratulate Paula Carter for being superb at her job and exceeding m...

    Ms Warren Hove

  • Thanks David, all very professional.

    Mrs Flowers Foxdown Road

  • I was new to the area and viewed a lot of properties with a lot of different agents. Maslens were by far the best I came in contact with, so when i...

    Mr & Mrs Heer Lewes Road

  • Fantastic service. By far the best agents we have ever used, I cannot recommend you highly enough.

    Mr Field Mafeking Road

  • A completely painless experience from start to finish. Thank you.

    Mr Woolven & Mrs Bessant-Woolven Lewes Road

  • Cannot express our appreciation enough of all the efforts made by the Woodingdean team - they were fantastic.

    Mr John Mogridge Woodingdean

  • We were very impressed with the Nick from start to finish. 

    Mr & Mrs Smith Lewes Road

  • The Woodingdean team were very friendly and approachable.

    Mrs Palmer Pitt Gardens

  • Sharon was excellent - kept us well informed, thank you so much!

    Ms Waters Cowley Drive

  • Great service, always polite and friendly. Excellent contact and info all the way.

    Mr Wells Bishops Road

  • Ben was particularly enthusiastic and helpful. Martin, Paula, Sam and Will are all hard workers.

    Ms Goodey Franklin Road

  • It was a long, drawn out process that the people at Maslen helped me through, without the impression that it was a chore. So extremely professional...

    Mr McLagan Lewes Road

  • Very professional service. Thank you!

    Miss New & Mr Jackson Buller Road

  • We were delighted with the service received from all the staff with whom we had contact,

    Dr Crichton The Ridgway

  • Graham Griffin provided us, and continues to provide us, will all-round excellent advice. We trust his knowledge and expertise.

    Mr Blackmore & Ms O'Sullivan Financial Services

  • Very impressive - professional and friendly, both Martin Timms and Paula Carter were excellent at keeping in contact with sensible advice based on...

    Mrs O'Connor Hove

  • First class service from a first class team.

    Mr & Mrs English The Ridgway

  • Paul Wilkinson was extremely helpful and efficient. The only problem was the vendors solicitor and Paul warned me of this. A good transaction all r...

    Mr Lavender Fiveways

  • Very pleased with the excellent service throughout. Professional, friendly, efficient and no hard sell. Achieved above asking price. Thank you!

    Mr Witten Lewes Road

  • As always, an excellent service. 

    Mr & Mrs Field Lewes Road

  • Sharon, Harvey and James were all excellent - very professional. Totally opposite to what I have experienced with other agents. Maslen have restore...

    Ms Lyons Woodingdean

  • Very impressed with all dealings with Maslen. Paula Carter was in particular very knowledgeable and helpful. 

    Mr McBlane Hove

  • Ben and Paula were calm and reassuring throughout a very difficult process!

    Ms Easterbrook Bear Road

  • The staff were very helpful, an excellent service. I would recommend you to others.

    Miss Hockly Fiveways

  • Thank you. We found all the staff knowledgeable and really pleasant to deal with. 

    Ms Ansloos Lewes Road

  • Paula was fabulous and we felt really informed and supported. 

    Mr & Mrs Walker Lewes Road

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