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Do Estate Agent Rankings, Awards and 5 Stars Matter?

23rd March 2021

Do Estate Agent Rankings, Awards and 5 Stars Matter?

Everyone likes to win and it's even better when that happens due to the hard work you've put in. When you're a business that is recognised as being the best of course it makes you feel proud - it also means other people can make the most of your services knowing they have made a good choice. 

Ratings, awards and 5 star reviews are an important part of achieving recognition, that's why the Oscars and Baftas mean so much to the film and TV industry and the Brit Awards and Emmys are a big deal for musicians.

Most industries have their own take on this and anyone who has looked at selling, buying or renting will have noticed that the property sector is no exception. In fact, it's something that estate agents take very seriously indeed.

You'd be hard pressed to find an agent's website or office window that didn't have a row of gold logos prominently displayed, and at first glance this can seem quite impressive. 

As with most things in life the devil really is in the detail because when it comes to property there can be as many red herrings as there are red carpets.

Back slapping

Many awards and other 'official' forms of recognition are little more than industry backslapping and they often come with a hefty 'entrance fee' or donation attached.

What's more, when you look a little deeper many of those gold and silver medals and 5 star reviews are from a few years ago and could be very out of date when it comes to current levels of service. 

Just like famous media awards when it comes down to it the ones that really count in the property sector are those based on solid data and consumer feedback.

The Best Estate Agent Guide

At Maslen we are proud to be the ONLY ESTATE AGENT IN BRIGHTON to get the TOP RATING OF 'EXCEPTIONAL' for our sales from The Best Estate Agent Guide 2021.

To be considered for a place in the Best Estate Agent Guide an agency has to meet extremely high standards, simply because they rate every branch in the country. 

As there are an estimated 26,000 estate and letting agency branches in the UK that's a big job, which is why it is done by independent industry experts the Property Academy, with the support of the UK's largest property portal Rightmove.

We Are Exceptional 

Only the best agents are listed in the Best Estate Agent Guide and only the very best of these are given the honour of being singled out as being exceptional.

In a local market such as Brighton there are a lot of estate agents, so to be recognised as the best in the area for sales is something that makes us genuinely proud.

Strict and extensive data analysis of our results and mystery shopping are used over a 6 month period and the Best Estate Agent Guide research methodology covers 1.5 million transactions, 25 million leads and 1.5 billion property views.

That's why estate agent branches that are allowed to display a Best Estate Agent Guide rating really are the best in the country. It's a true marker of quality which can really help you choosing which agent to instruct to sell your property.

If you'd like to find out why they rated us so highly get in touch today.


Testimonials

  • Best Agents in Brighton.

    Mrs Field Brighton

  • It was a long, drawn out process that the people at Maslen helped me through, without the impression that it was a chore. So extremely professional...

    Mr McLagan Brighton

  • Had a great experience with the purchase of ou...

    jennifer Willson Brighton

  • Very impressed with the efficient and friendly service, the staff were a pleasure to deal with. 

    Mr & Mrs Gill Brighton

  • Fantastic service. By far the best agents we have ever used, I cannot recommend you highly enough.

    Mr Field Brighton

  • This was the best experience I’ve ever had of estate agents. Professional, calm and understanding.

    Elinor James Hove

  • Estate agents generally have bad reputations b...

    Dan Harris Brighton

  • A really good experience.

    Mr Tibble Brighton

  • First class service from a first class team.

    Mr & Mrs English Brighton

  • In what could have been a very stressful situation it has been a pleasure dealing with you and I can’t speak highly enough of the service provided.

    Gill Frost Hove

  • The team worked very hard over a long period to ensure my sale went through - excellent service!

    Mr Patrick Brighton

  • Compared to your rivals, your service was excellent

    Ms McGrigor Brighton

  • Everyone at Maslen's were amazing, from Sam's...

    William Slingsby Brighton

  • Thank you Maslens, you were all excellent!

    Miss Jasper Brighton

  • Thanks for an excellent service. 

    Mr King Brighton

  • Excellent communication and advice throughout. It felt very reassuring to be in good hands.

    Mrs Brooker Brighton

  • In my situation, moving the sale of my home to Maslen Estate Agents really was a case of third time lucky!

    Lise Henderson Hove

  • Already recommended you! Thank you.

    Mr Edwards Brighton

  • Superb service as usual, I would always recommend you.

    Ms S Hike Brighton

  • Very pleased with the experience. I would definitely recommend you and use you again.

    Ms D Edmonds Brighton

  • Good team. Straightforward. No nonsense.

    Mr Standing Brighton

  • Quality advice about when and how to sell, which was spot on. Thank you.

    Miss Coleman Brighton

  • Very pleased with the excellent service throughout. Professional, friendly, efficient and no hard sell. Achieved above asking price. Thank you!

    Mr Witten Brighton

  • Maslen made the selling of my flat as easy as...

    Victoria Bradley-Barnard Brighton

  • Very helpful and patient team.

    Mrs Shea Brighton

  • All staff extremely helpful and polite. They made our move very smooth and less stressful.

    Mr & Mrs Gosling Woodingdean

  • A very committed team who made the sale process very easy.

    Ms Rees Brighton

  • The best estate agents we have ever used. Friendly, efficient and above all truthful! You are in danger of giving estate agents a good name!

    Jacquie Ellis-Jones Shoreham

  • As always, an excellent service. 

    Mr & Mrs Field Brighton

  • Very polite, good communication, excellent service.

    Alicia Van der Sluis Surrey

  • Thanks for all your help and assistance. Very friendly and professional service.

    Lisa Downary Brighton

  • Service exceeded my expectations overall at all stages of the process - I wouldn't hesitate to recommend you. Thanks. 

    Ms Greene Brighton

  • Thank you to all the team at Maslen, especiall...

    Gabrielle Gardner Brighton

  • Thank you. We found all the staff knowledgeable and really pleasant to deal with. 

    Ms Ansloos Brighton

  • Several leagues above any other estate agent I have had contact with. Kept fully informed every step of the way.

    Paul Cade Haywards Heath

  • All agents at Maslen were extremely helpful and polite from the beginning to the completion of sale. 

    Mr Johnson Brighton

  • I found everyone helpful, positive and courteous.

    Jean Wooldridge Evesham

  • Your advice, support and understanding whilst dealing with the property were invaluable, making everything so easy.

    Janine Suttner Brighton

  • It was an amazing experience, everyone involved were fantastic. 

    Mr & Mrs Knight Brighton

  • I would recommend Maslen to anyone. 

    Mrs Tripp Brighton

  • Excellent service as always

    Mr Field Brighton

  • You are the best estate agent I have ever dealt with and we will be recommending you to anyone moving!

    Hazel Young Hove

  • All very professional, kept updated throughout. Very pleased - Would recommend. 

    Mrs Hammond Brighton

  • Best Estate Agents ever experienced - professional, approachable, competent and exemplary. 

    Mr & Mrs Guest Brighton

  • Very, very happy we chose you, felt right from the start! Thank you!

    Miss Blackadder Hove

  • I found the service to be courteous, friendly and efficient.

    Mr Upton Brighton

  • Excellent customer service throughout. I will definitely recommend you, and use you again. Thank you.

    Ms Longley Brighton

  • Very thorough & very informative.

    Mr Michnowicz Brighton

  • We were delighted with the service received from all the staff with whom we had contact,

    Dr Crichton Brighton

  • Paul was absolutely brilliant. 

    Mrs Tasker Brighton

  • Donna was our vendors sales progressor. We cou...

    Allan Da Silva Brighton

  • I was new to the area and viewed a lot of properties with a lot of different agents. Maslens were by far the best I came in contact with, so when i...

    Mr & Mrs Heer Brighton

  • You were amazingly helpful throughout - a real pillar of strength with a very difficult sale.

    Mrs Parkin Brighton

  • Thank you for everything!

    Ms Tucker Brighton

  • Paul Wilkinson was extremely helpful and efficient. The only problem was the vendors solicitor and Paul warned me of this. A good transaction all r...

    Mr Lavender Brighton

  • These guys are the real deal, highly experienced, no nonsense, honest and by far and away the most reliable we have encountered. 

    Sarah Studd Hove

  • Really pleased with the service and will definitely recommend to others.

    Ruth Kendall Brighton

  • The sale was dealt with swiftly, professionally and successfully. Thank you Maslen!

    Mrs Lincoln Brighton

  • From first valuation to completion day the Mas...

    Sam Brighton

  • Sold within 2 weeks for asking price "excellent!"

    Mr Grundy Hove

  • The staff were very helpful, an excellent service. I would recommend you to others.

    Miss Hockly Brighton

  • From start to finish the sale was dealt with in a thoroughly professional manner.  

    Mr Gibbs Brighton

  • Very professional and friendly. The only estate agents I would trust and recommend.

    Jean Hurley Brighton

  • Very happy with the service we got from you guys, everyone we dealt with was extremely friendly, professional and helpful. Thanks!

    Mr Brown Brighton

  • I wish we had used you to sell our property! Nice to meet honest people, who are genuinely interested in helping. Very pleased.

    Mrs Porter Brighton

  • First class service. Friendly and professional.

    Mr Thorne Brighton

  • I have bought and sold 7 properties, and this was the best experience of an estate agents services I have found.

    Mrs Shepherd Brighton

  • Please thank Paul at Lewes Road - Excellent service. 

    Mr & Mrs Nuthall Brighton

  • Great service, always polite and friendly. Excellent contact and info all the way.

    Mr Wells Hove

  • The whole team were very committed from start to finish.

    Mr Pilgrim Brighton

  • The team provided the best service I have ever received from an estate agent. I would not hesitate to recommend them to anyone.

    Nicki Myers Woodingdean

  • Excellent Service from start to finish.

    Mr T Mole Hove

  • Donna was such a friendly and helpful support...

    Victoria Lander Brighton

  • Delighted with the service provided. Very professional and skilful.

    Nicky Conlan Hove

  • An efficient, professional and friendly service. Helpful and a pleasure to do business with.

    Mr Beddington Brighton

  • Maslen's were very good at keeping in touch an...

    Penny Ashby Brighton

  • Very comprehensive and professional. Nice people to work with and highly recommended. 

    Mr Alderton Brighton

  • Thank you for your service, I would (and have) recommended you to my friends.

    Liz Dean Brighton

  • Maslen's were amazing estate agents. Through,...

    Sarah Goodfellow Brighton

  • All the staff were professional, cheerful and supportive throughout the long process.

    Mr R Turner Shoreham

  • Maslen's were extremely helpful and profession...

    Bridget Allen Brighton

  • A completely painless experience from start to finish. Thank you.

    Mr Woolven & Mrs Bessant-Woolven Brighton

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