Choosing the right estate agent for you

18th January 2017

As a seller, you’re about to make one of the biggest financial decisions of your life - and you’ll need someone you can trust to guide you through the process.

Deciding on the right estate agent to work with can mean the difference between getting an excellent price, and not selling your house at all. Not to mention the fact that having an expert partner on your side will make the whole selling process easier.

Not all estate agents are the same, and with so many options out there, choosing the right one can seem like a daunting decision. Our guide to picking the right estate agent will help you find one suited to you and your property, and get you on the road to a successful sale.

Traditional or online

The first decision to make is what type of estate agent you’d like to use – high street or online-only. 

Although online-only estate agents can seem appealing due to their low cost fees, it’s important to remember that cheaper rarely means better. These agencies cut out the middle-man and charge a listing fee, rather than basing their fee on overall success. 

This gives the illusion they are saving you money, but leaves you to handle legal and financial obstacles without the help of an expert.

Over-valuing is one of the main concerns for sellers, yet as online-only agents tend to charge standard listing fees, it doesn’t actually matter to them what price the property goes on the market for. There is no link between the initial valuation and the successful overall transaction, so these agents have little incentive to work closely with you to achieve the best possible price.

You’ll also miss out on advice tailored to a traditional estate agents’ experience of the local area, as generally online-only agents work over larger geographical areas. 

Most traditional agents also have a strong online presence, with many listing properties on key sites such as Rightmove and onthemarket.com, as well as marketing your property via their own websites. By opting for a traditional estate agent with a strong online presence, you will be working with a team solely devoted to helping you selling your property across all platforms. 

Traditional estate agents can help you every step of the way, drawing on their years of experience and professional knowledge to help in everything from valuing your property to negotiating and choosing the right offer.

What are they like, and what do they offer? 

Research is key when it comes to choosing an estate agent, as with any close partner.  Get to know what your potential estate agents are like, and do a bit of digging to find out as much about them, their services and their track record as possible.  

Start off by looking at websites. Here you should be able to find information about the company, staff, and range of services, as well as testimonials from previous customers. 

Another way to get an idea of the quality of an estate agent is by looking at the properties they are currently selling - Are they similar to yours? Are they presented with good quality pictures and floor plans? Is the description informative and well written? You should also be checking to see if the agent advertises some properties on at least one major property portal, such as Rightmove

One of the most reliable insights into the quality of an estate agent are their reviews on Google. Here you can hear from local people who have been in the exact same position as you, and get an idea of how their sale went and how they were treated.

Researching an estate agent's qualifications is another good indication of their professionalism. Ask them what their staff’s qualifications are, and what trading groups they are a part of. 

We are one of just three estate agents in Brighton & Hove who are approved by Trading Standards as part of their ‘Buy With Confidence’ scheme, and one of the first in the city to become licensed members of the National Association of Estate Agents. 

What did you make of their valuation? 

Before an estate agent arrives to value your property, you may want to do a bit of your own research into how much it could be worth.  To get a vague idea of the value, you may want to find out what estate agents look for when valuing your home, and how much other local properties have sold for.

Valuation is an ideal way to test more than one estate agent out. This way, you will not only be able to compare prices, but also see how each agent interacts with you and your home. When the agent arrives, be sure to note their punctuality, politeness, professionalism and knowledge. 

If all the agents that value your property offer similar estimates,  this indicates the figure you are being given is fairly accurate. Although, if one comes up with a different figure, it could be because they know something others don’t. 

One thing to bear in mind is that a higher figure than expected isn’t always a good thing. Some agents strategically over-value in order to make clients choose them, and will try and talk them down once the fees have been paid. 

Our valuation team are experts in the nuances of the Brighton and Hove property market, allowing them to set the best, achievable values for your home. This is demonstrated by our fantastic results year on year. In 2016, we achieved 99.3% of our asking price on all properties sold.

No matter what, always ask each agent for the reasoning behind their perceived value of your property. Not only will you be able to gain a better understanding of how accurate their valuation is, but also how much they know about the current market and the position of your property within it. 

How does the agent fit in with the local community? 

In order to get the best price for your property, your estate agent should have an in-depth knowledge of the local property market.

It’s beneficial to work with local experts who live in the area and have spent a lot of time there, and will therefore know all the local perks, trades, problems that may be encountered and - importantly - how to remedy them. 

It’s also important to consider what the office’s traffic might be like. Are potential buyers likely to walk past the window, and is the exterior welcoming enough for them to want to pop in and speak to the agents?

With over 18 years of service as an independent Estate Agent under our belts,  our management team of 7 have a combined 78 years of service with Maslen, and can truly call themselves Brighton and Hove experts.

We have offices across Brighton and Hove, ensuring that our properties are visible across the city, and that our unparalleled knowledge about different localities will make your sale a success. 

If you’re on the hunt for an exceptional estate agent and would like to find out more about us and our services, please get in touch today. 


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Testimonials

  • Maslen's were very good at keeping in touch an...

    Penny Ashby Brighton

  • Very pleased with the excellent service throughout. Professional, friendly, efficient and no hard sell. Achieved above asking price. Thank you!

    Mr Witten Brighton

  • This was the best experience I’ve ever had of estate agents. Professional, calm and understanding.

    Elinor James Hove

  • Compared to your rivals, your service was excellent

    Ms McGrigor Brighton

  • Best Estate Agents ever experienced - professional, approachable, competent and exemplary. 

    Mr & Mrs Guest Brighton

  • Quality advice about when and how to sell, which was spot on. Thank you.

    Miss Coleman Brighton

  • Paul Wilkinson was extremely helpful and efficient. The only problem was the vendors solicitor and Paul warned me of this. A good transaction all r...

    Mr Lavender Brighton

  • Great service, always polite and friendly. Excellent contact and info all the way.

    Mr Wells Hove

  • The team provided the best service I have ever received from an estate agent. I would not hesitate to recommend them to anyone.

    Nicki Myers Woodingdean

  • The whole team were very committed from start to finish.

    Mr Pilgrim Brighton

  • A very committed team who made the sale process very easy.

    Ms Rees Brighton

  • Estate agents generally have bad reputations b...

    Dan Harris Brighton

  • Thanks for an excellent service. 

    Mr King Brighton

  • Sold within 2 weeks for asking price "excellent!"

    Mr Grundy Hove

  • First class service from a first class team.

    Mr & Mrs English Brighton

  • I wish we had used you to sell our property! Nice to meet honest people, who are genuinely interested in helping. Very pleased.

    Mrs Porter Brighton

  • All very professional, kept updated throughout. Very pleased - Would recommend. 

    Mrs Hammond Brighton

  • The staff were very helpful, an excellent service. I would recommend you to others.

    Miss Hockly Brighton

  • A really good experience.

    Mr Tibble Brighton

  • The best estate agents we have ever used. Friendly, efficient and above all truthful! You are in danger of giving estate agents a good name!

    Jacquie Ellis-Jones Shoreham

  • Very pleased with the experience. I would definitely recommend you and use you again.

    Ms D Edmonds Brighton

  • Please thank Paul at Lewes Road - Excellent service. 

    Mr & Mrs Nuthall Brighton

  • Donna was our vendors sales progressor. We cou...

    Allan Da Silva Brighton

  • Maslen's were extremely helpful and profession...

    Bridget Allen Brighton

  • Several leagues above any other estate agent I have had contact with. Kept fully informed every step of the way.

    Paul Cade Haywards Heath

  • A completely painless experience from start to finish. Thank you.

    Mr Woolven & Mrs Bessant-Woolven Brighton

  • Paul was absolutely brilliant. 

    Mrs Tasker Brighton

  • Excellent Service from start to finish.

    Mr T Mole Hove

  • These guys are the real deal, highly experienced, no nonsense, honest and by far and away the most reliable we have encountered. 

    Sarah Studd Hove

  • Thank you. We found all the staff knowledgeable and really pleasant to deal with. 

    Ms Ansloos Brighton

  • Service exceeded my expectations overall at all stages of the process - I wouldn't hesitate to recommend you. Thanks. 

    Ms Greene Brighton

  • From start to finish the sale was dealt with in a thoroughly professional manner.  

    Mr Gibbs Brighton

  • I found everyone helpful, positive and courteous.

    Jean Wooldridge Evesham

  • Thank you to all the team at Maslen, especiall...

    Gabrielle Gardner Brighton

  • Everyone at Maslen's were amazing, from Sam's...

    William Slingsby Brighton

  • Superb service as usual, I would always recommend you.

    Ms S Hike Brighton

  • From first valuation to completion day the Mas...

    Sam Brighton

  • The sale was dealt with swiftly, professionally and successfully. Thank you Maslen!

    Mrs Lincoln Brighton

  • Fantastic service. By far the best agents we have ever used, I cannot recommend you highly enough.

    Mr Field Brighton

  • Really pleased with the service and will definitely recommend to others.

    Ruth Kendall Brighton

  • An efficient, professional and friendly service. Helpful and a pleasure to do business with.

    Mr Beddington Brighton

  • Very polite, good communication, excellent service.

    Alicia Van der Sluis Surrey

  • Best Agents in Brighton.

    Mrs Field Brighton

  • In my situation, moving the sale of my home to Maslen Estate Agents really was a case of third time lucky!

    Lise Henderson Hove

  • Already recommended you! Thank you.

    Mr Edwards Brighton

  • It was an amazing experience, everyone involved were fantastic. 

    Mr & Mrs Knight Brighton

  • You are the best estate agent I have ever dealt with and we will be recommending you to anyone moving!

    Hazel Young Hove

  • The team worked very hard over a long period to ensure my sale went through - excellent service!

    Mr Patrick Brighton

  • It was a long, drawn out process that the people at Maslen helped me through, without the impression that it was a chore. So extremely professional...

    Mr McLagan Brighton

  • Your advice, support and understanding whilst dealing with the property were invaluable, making everything so easy.

    Janine Suttner Brighton

  • Excellent service as always

    Mr Field Brighton

  • All the staff were professional, cheerful and supportive throughout the long process.

    Mr R Turner Shoreham

  • Had a great experience with the purchase of ou...

    jennifer Willson Brighton

  • I found the service to be courteous, friendly and efficient.

    Mr Upton Brighton

  • Excellent communication and advice throughout. It felt very reassuring to be in good hands.

    Mrs Brooker Brighton

  • Very professional and friendly. The only estate agents I would trust and recommend.

    Jean Hurley Brighton

  • Very comprehensive and professional. Nice people to work with and highly recommended. 

    Mr Alderton Brighton

  • Very thorough & very informative.

    Mr Michnowicz Brighton

  • Very impressed with the efficient and friendly service, the staff were a pleasure to deal with. 

    Mr & Mrs Gill Brighton

  • First class service. Friendly and professional.

    Mr Thorne Brighton

  • Thanks for all your help and assistance. Very friendly and professional service.

    Lisa Downary Brighton

  • Very, very happy we chose you, felt right from the start! Thank you!

    Miss Blackadder Hove

  • Good team. Straightforward. No nonsense.

    Mr Standing Brighton

  • Thank you for your service, I would (and have) recommended you to my friends.

    Liz Dean Brighton

  • All agents at Maslen were extremely helpful and polite from the beginning to the completion of sale. 

    Mr Johnson Brighton

  • I would recommend Maslen to anyone. 

    Mrs Tripp Brighton

  • Very happy with the service we got from you guys, everyone we dealt with was extremely friendly, professional and helpful. Thanks!

    Mr Brown Brighton

  • Very helpful and patient team.

    Mrs Shea Brighton

  • Thank you for everything!

    Ms Tucker Brighton

  • All staff extremely helpful and polite. They made our move very smooth and less stressful.

    Mr & Mrs Gosling Woodingdean

  • I have bought and sold 7 properties, and this was the best experience of an estate agents services I have found.

    Mrs Shepherd Brighton

  • Delighted with the service provided. Very professional and skilful.

    Nicky Conlan Hove

  • You were amazingly helpful throughout - a real pillar of strength with a very difficult sale.

    Mrs Parkin Brighton

  • I was new to the area and viewed a lot of properties with a lot of different agents. Maslens were by far the best I came in contact with, so when i...

    Mr & Mrs Heer Brighton

  • In what could have been a very stressful situation it has been a pleasure dealing with you and I can’t speak highly enough of the service provided.

    Gill Frost Hove

  • Maslen's were amazing estate agents. Through,...

    Sarah Goodfellow Brighton

  • We were delighted with the service received from all the staff with whom we had contact,

    Dr Crichton Brighton

  • Excellent customer service throughout. I will definitely recommend you, and use you again. Thank you.

    Ms Longley Brighton

  • Thank you Maslens, you were all excellent!

    Miss Jasper Brighton

  • Donna was such a friendly and helpful support...

    Victoria Lander Brighton

  • As always, an excellent service. 

    Mr & Mrs Field Brighton

  • Maslen made the selling of my flat as easy as...

    Victoria Bradley-Barnard Brighton

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