A guide to selling your home

8th September 2016

Congratulations!  You have just accepted an offer on your home. Selling a property can be a daunting experience. This guide will help you through the process, from offer to completion. Confused by the jargon? Our ‘jargon buster’ guide will help.

Next step…solicitor

If you don’t have a solicitor in mind, talk to us about solicitors that we have worked with in the past.  We are happy to suggest some companies to you who are reputable and you can trust. It’s a good idea to talk to 2 or 3 to decide which one suits you best. Remember…don’t settle for the cheapest – this may cost you in the long run with extra work, added frustrations and possible delays. Reviews are a good way of seeing what the solicitors are really like.  

Once you have decided on your solicitor, you will need to formally instruct them to act for you. You will need to provide them with ID, sign their terms of business and pay some money upfront. They will not be able to start work until this is completed.

Initially you will have a number of forms to complete in relation to the property, this will cover any works you have had done, any rights of way and what you are leaving in the property in terms of fixtures and fittings. Now is the time to look out any guarantees and certificates in relation to alterations.

If you haven’t found a new home to move to, start looking and viewing now! Talk to us - we have four offices that cover the whole of Brighton & Hove and we also have links with some good agents in other parts of the UK.  

If you’re having trouble finding a property in Brighton & Hove and nothing suitable is on the market, again we can help by actively leaflet dropping in that area. Don’t feel under pressure as we would have already communicated your situation to your buyer and we will manage their expectations until you find your perfect new home.  

If you are moving into rented accommodation, you should now start viewing properties. It is very important that you don’t pay any deposits or sign any agreements until you have exchanged contracts, this will cause undue pressure and frustrations if your sale isn’t moving along quickly enough to meet your rental contract date.  

You will have to go through a process of financial qualifications and references, which could take up to two weeks.   It’s important to relay this to your solicitor and agent, as we will need to manage the rest of the chain to fit in with the required overlap.

There is usually about two weeks between exchange of contracts and completion, you may however need a little more time than this, particularly if you are moving a longer distance away.  

If you are selling a property on behalf of a relative, make a start on clearing the property. Don’t panic though, as the process will take around 12 weeks to complete, start researching house clearance and charities. Be wary of any possible valuables, seek out professionals for advice. If you don’t live close to the property, we offer a key holding service to enable clearance companies or tradespeople to attend the property.

The Sale   

If your buyers are getting a mortgage, the lender will need to carry out a mortgage valuation.  This is an important stage to the buying process, as this is where the lender will determine whether the property compares with the amount of loan that has been requested and the price they have agreed to pay.

It’s usual for the buyers to also want a more in depth survey. We will of course inform you of any requests for surveys and work with you to find the best time for these to go ahead. Should there be any issues raised from the survey, we will request evidence of this and work with you and the buyer to assess any problems, usually getting various quotes to determine the level of work needed (if any). We will continue to work for you in negotiating any costs for repairs or as a last resort, negotiating a new agreed sale price.  

Your buyer will have searches carried out on the property, this will determine any scheduled works and whether there are any issues that could affect the property. The forms you filled out earlier in the sale will be sent to the buyer’s solicitor, who will use these forms to raise any enquiries. Your solicitor may refer back to you on these enquiries. It is important that you answer these questions as best you can.  If you find them a bit confusing, we will be here to help guide you through them. 

Once all the searches are completed, the enquiries are satisfied, and the mortgage lender has issued the formal offer of a mortgage, we are ready to exchange contracts. This is the legally binding part – but don’t worry we will be talking to you every week and you will have a bit of notice to sort out dates that work best for you and the chain. We will play an active part in this stage.

You will need to check with your removal company on the availability of the dates – this can’t be finalised until after exchange of contracts, where usually you will be required to pay the deposit. Your buyer will transfer their deposit for the purchase to their solicitor, typically 10% of the purchase price.

The solicitors will then exchange contracts and set the completion date.  Our invoice will be sent to the solicitor at this stage and your solicitor will work out where all of the monies are to go. They will organise to pay off any loans/mortgages and they will settle their own account.  Any funds that are needed for your onward purchase will be transferred to your seller’s solicitor along with any mortgage needed. If you are not purchasing onwards, you will have given your solicitor bank details for the money to be sent to.

It is likely that your buyers will want to re-visit the property during the sale. We will inform you of any requested visits and we will attend all visits to the property just like any viewing.  

Who should you notify you are moving ?

We will send you a countdown to moving guide mid-way through the sale– this will include a checklist of everyone you may need to contact.  If you feel you need this earlier than scheduled, please ask us for a copy.

Who insures the property between exchange and completion ?

The buyer will almost certainly be responsible for the buildings insurance for the period between exchange and completion. You should make sure the contracts state who has to arrange this. You must also keep your own building insurance in place until completion.

What happens on completion day?

We will be in contact with you before and on completion day itself, we will arrange what will happen with the hand over of any keys - this is usually around lunchtime. We will remind you about reading your meters and talk to you about re directing your post.

You will have an agreed time to vacate the property and you will have agreed to leave it clean and tidy and free from rubbish. We will phone you as soon as the sale is complete and find out when you are intending to leave the property, we will then arrange with your buyers to collect the keys from our office so that they are able to arrive after you have left ensuring that the process runs as smoothly and as stress free as possible.   s into what we are today: Brighton's leading independent estate agent.


  • The whole team were excellent, each one of them felt like family. Sharon had a lot of sorting to do at times but coped very well, a true profession...

    Mr Vernon Woodingdean

  • Maslens as a whole were really friendly and professional. I have to thank and congratulate Paula Carter for being superb at her job and exceeding m...

    Ms Warren Hove

  • Very impressed with the efficient and friendly service, the staff were a pleasure to deal with. 

    Mr & Mrs Gill Lewes Road

  • Paul was absolutely brilliant. 

    Mrs Tasker Fiveways

  • Very impressive - professional and friendly, both Martin Timms and Paula Carter were excellent at keeping in contact with sensible advice based on...

    Mrs O'Connor Hove

  • I have bought and sold 7 properties, and this was the best experience of an estate agents services I have found.

    Mrs Shepherd Hertford Road

  • The whole team were very committed from start to finish.

    Mr Pilgrim Lewes Road

  • Very professional service. Thank you!

    Miss New & Mr Jackson Buller Road

  • Brilliant. Well done to Sharon and the Woodingdean team.

    Ms Curtis The Ridgway

  • Excellent communication and advice throughout. It felt very reassuring to be in good hands.

    Mrs Brooker Buller Road

  • We cannot recommend Maslen's estate agents enough.

    Many thanks to Paul, Donna, Janette and the...

    Linda & Les Wigmore Close

  • A really good experience.

    Mr Tibble Lewes Road

  • Thank you Maslens, you were all excellent!

    Miss Jasper Taunton Road

  • A very committed team who made the sale process very easy.

    Ms Rees Ticehurst Road

  • Sold within 2 weeks for asking price "excellent!"

    Mr Grundy Bishops Road

  • Thanks for an excellent service. 

    Mr King Hove

  • Graham Griffin provided us, and continues to provide us, will all-round excellent advice. We trust his knowledge and expertise.

    Mr Blackmore & Ms O'Sullivan Financial Services

  • Great service, always polite and friendly. Excellent contact and info all the way.

    Mr Wells Bishops Road

  • An efficient, professional and friendly service. Helpful and a pleasure to do business with.

    Mr Beddington Brading Road

  • Outstanding service from Sharon. James is an asset to Maslens & Harvey was so helpful and polite.

    Ms Cianchetta Selhurst Road

  • We were very impressed with the Nick from start to finish. 

    Mr & Mrs Smith Lewes Road

  • Very pleased with the experience. I would definitely recommend you and use you again.

    Ms D Edmonds Horton Road

  • Harvey was helpful and easily reachable at the beginning of the process and Sharon kept us informed and was always happy to help.

    Ms Murch & Ms Mapa Ticehurst Road

  • Paula was absolutely amazing!

    Mr & Mrs MacKay Lewes Road

  • Superb service as usual, I would always recommend you.

    Ms S Hike Blackthorn Close

  • Quality advice about when and how to sell, which was spot on. Thank you.

    Miss Coleman Buller Road

  • A good team at Woodingdean helped us through a stressful time.

    Mr & Mrs Penton Sycamore Close

  • Our local office manager, Sharon Wareham was warm and friendly and kept us up to date at all times.

    Mr Hope The Brow

  • Exceptional service throughout the process - should we decide to sell in the future we wouldn't hesitate to use your agency. You're a cut above the...

    Ms Windels & Mr Barham Fiveways

  • First class service from a first class team.

    Mr & Mrs English The Ridgway

  • A very positive experience - I had most contact with the Fiveways office and they were so friendly and helpful.

    Ms A King Balfour Road

  • Ben was particularly enthusiastic and helpful. Martin, Paula, Sam and Will are all hard workers.

    Ms Goodey Franklin Road

  • We were delighted with the service received from all the staff with whom we had contact,

    Dr Crichton The Ridgway

  • Excellent service from the Lewes Road branch. Martin Timms secured a quick sale & at a good price & Paula Carter worked really hard to secure...

    Ms Schulte Bear Road

  • Thank you. We found all the staff knowledgeable and really pleasant to deal with. 

    Ms Ansloos Lewes Road

  • Very comprehensive and professional. Nice people to work with and highly recommended. 

    Mr Alderton Ladysmith Road

  • It was an amazing experience, everyone involved were fantastic. 

    Mr & Mrs Knight Woodingdean

  • Compared to your rivals, your service was excellent

    Ms McGrigor Milner Road

  • Please thank Paula at Lewes Road - Excellent service. 

    Mr & Mrs Nuthall Lewes Road

  • We were very pleased with services provided by the Fiveways office.

    Mr & Mrs Sawyer Shaftesbury Road

  • Paul Wilkinson was extremely helpful and efficient. The only problem was the vendors solicitor and Paul warned me of this. A good transaction all r...

    Mr Lavender Fiveways

  • All agents at Maslen were extremely helpful and polite from the beginning to the completion of sale. 

    Mr Johnson Fiveways

  • Very thorough & very informative.

    Mr Michnowicz Waldegrave Road

  • Best Agents in Brighton.

    Mrs Field Tarner Road

  • Paula is amazing!

    Ms Aspnall Gladstone Place

  • I found the service to be courteous, friendly and efficient.

    Mr Upton Buller Road

  • All very professional, kept updated throughout. Very pleased - Would recommend. 

    Mrs Hammond Hove

  • The sale was dealt with swiftly, professionally and successfully. Thank you Maslen!

    Mrs Lincoln Hove

  • Paula was fabulous and we felt really informed and supported. 

    Mr & Mrs Walker Lewes Road

  • Many thanks to Nick. It was an easy process thanks to you! I'm extremely satisfied with how the sale went, great job.

    Ms Mayanobe Aymer Road

  • Thank you Paul and Archie, you gave an excellent service, as well as Kelly. I look forward to working with you again. 

    Mr White Fiveways

  • Very pleased with the excellent service throughout. Professional, friendly, efficient and no hard sell. Achieved above asking price. Thank you!

    Mr Witten Lewes Road

  • You were amazingly helpful throughout - a real pillar of strength with a very difficult sale.

    Mrs Parkin Fiveways

  • Sharon and her team could not have done more in what was a difficult sale. 

    Ms Daly Woodingdean

  • Already recommended you! Thank you.

    Mr Edwards The Ridgway

  • All the staff I dealt with were excellent. Sharon worked really hard to complete the sale.

    Mrs Bent Falmer Gardens

  • Excellent service as always

    Mr Field Ringmer Road

  • Best Estate Agents ever experienced - professional, approachable, competent and exemplary. 

    Mr & Mrs Guest Riley Road

  • I would recommend Maslen to anyone. 

    Mrs Tripp Woodingdean

  • I wish we had used you to sell our property! Nice to meet honest people, who are genuinely interested in helping. Very pleased.

    Mrs Porter Taunton Road

  • Sharon was excellent - kept us well informed, thank you so much!

    Ms Waters Cowley Drive

  • As always, an excellent service. 

    Mr & Mrs Field Lewes Road

  • Nick and Paula are total stars! They were incredibly supportive and present throughout. Thank you!

    Miss O'Haire Hove

  • Very impressed with all dealings with Maslen. Paula Carter was in particular very knowledgeable and helpful. 

    Mr McBlane Hove

  • Very impressed with the service. Sharon Wareham works tirelessly, very professionally and is always there for advice. 

    Miss Matthews Kipling Avenue

  • A completely painless experience from start to finish. Thank you.

    Mr Woolven & Mrs Bessant-Woolven Lewes Road

  • Hugely impressed with Ben & his team.

    Mrs Mead Upper Lewes Road

  • First class service. Friendly and professional.

    Mr Thorne The Avenue

  • Good team. Straightforward. No nonsense.

    Mr Standing Newmarket Road

  • Very helpful and patient team.

    Mrs Shea Selborne Place

  • It was a long, drawn out process that the people at Maslen helped me through, without the impression that it was a chore. So extremely professional...

    Mr McLagan Lewes Road

  • Very pleased with the service. Many thanks to Sharon and the boys!

    Mr Flynn Woodingdean

  • Thank you for everything!

    Ms Tucker Willow Close

  • The team worked very hard over a long period to ensure my sale went through - excellent service!

    Mr Patrick Gladstone Terrace

  • I was new to the area and viewed a lot of properties with a lot of different agents. Maslens were by far the best I came in contact with, so when i...

    Mr & Mrs Heer Lewes Road

  • Sharon was excellent, she kept us informed at all stages and was a really calming objective influence in the process.

    Ms Frederick Channel View Road

  • Cannot express our appreciation enough of all the efforts made by the Woodingdean team - they were fantastic.

    Mr John Mogridge Woodingdean

  • Paula's role was brilliant. Having someone office based and available was so appreciated and her promptness an impressive service - every Estate Agent...

    Ms Wynn-Jones Baxter Street

  • In February 2016 I was looking to buy and sell very rapidly. Competition among buyers at the time was very high. Sharon @ the Woodingdean branch sh...

    Ms Helen Lyons Woodingdean

  • Excellent Service from start to finish.

    Mr T Mole Cromwell Road

  • Ben and Paula were calm and reassuring throughout a very difficult process!

    Ms Easterbrook Bear Road

  • Fantastic service. By far the best agents we have ever used, I cannot recommend you highly enough.

    Mr Field Mafeking Road

  • Very, very happy we chose you, felt right from the start! Thank you!

    Miss Blackadder Coniston Court, Holland Road

  • From start to finish the sale was dealt with in a thoroughly professional manner.  

    Mr Gibbs Lewes Road

  • Thanks David, all very professional.

    Mrs Flowers Foxdown Road

  • Service exceeded my expectations overall at all stages of the process - I wouldn't hesitate to recommend you. Thanks. 

    Ms Greene Lewes Road

  • Sharon was amazing! She kept us up to date the whole way through the process. We cannot fault Sharon or the rest of her team. 

    Mr & Mrs Ashley Woodingdean

  • Very good service and communication. Paula was excellent.

    Mr & Mrs Scarboro 1 Pevensey Road

  • Sharon, Harvey and James were all excellent - very professional. Totally opposite to what I have experienced with other agents. Maslen have restore...

    Ms Lyons Woodingdean

  • Extremely efficient. Nick and Paula are excellent. The weekly phone calls were much appreciated. 

    Ms Gray Lewes Road

  • The staff were very helpful, an excellent service. I would recommend you to others.

    Miss Hockly Fiveways

  • Very happy with the service we got from you guys, everyone we dealt with was extremely friendly, professional and helpful. Thanks!

    Mr Brown Titian Road

  • The Woodingdean team were very friendly and approachable.

    Mrs Palmer Pitt Gardens

  • Excellent customer service throughout. I will definitely recommend you, and use you again. Thank you.

    Ms Longley Kingsbury Street

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