As the operators of the Website (http://www.maslen.co.uk/property-financial-services), Maslen Financial Services ("We", “Us”) is committed to protecting and respecting your privacy. This Privacy and Cookies Policy (“Policy”) (together with and any other documents referred to therein) sets out the basis on which the personal data collected from you, or that you provide to Us will be processed by Us. Please read the following carefully to understand our views and practices regarding your personal data and how We will treat it.
We are an authorised representative of the Best Practice IFA Group Limited (“Best Practice”), who assist us with various aspects of our compliance activity, including Financial Conduct Authority (“FCA”) compliance, anti-money laundering checks and Data Protection. In order that Best Practice can provide these services, we are required to send across personal data we have collected. More information about how Best Practice will use your personal data can be found in their Privacy Notice at https://www.bestpractice.co.uk/best-practice/privacy-policy.
We collect and process some or all the following types of information from you in the course of providing our services.
The provision of your name, address and date of birth, as well as other personal data is required from you to enable Us to fulfil our regulatory and legal obligations. We will inform you at the point of collecting information from you, whether you are required to provide the information to Us.Information we collect from other sources
Where We receive referrals from introducers, We will also obtain personal data from other sources as follows:
We use information held about you for the following purposes:
Where we have a contract with you to provide our services, and where the processing of your data is necessary to perform such contract, we rely on “performance of a contract with the data subject” as the legal basis for the processing. In all other circumstances we rely on “legitimate interest” and our legitimate interests are improvement of our services and/or prevention or detection of fraud.
In addition to the above uses we may use your information to notify you about goods or services which may be of interest to you. If you do not want us to use your data in this way please either (i) tick the relevant box situated on your service charter on which we collect your data ; (ii) unsubscribe from our electronic communications using the method indicated in the relevant communication; or (iii) inform us at any time by contacting us at the contact details set out below.
We routinely disclose your personal data to third parties as follows:
We may disclose your personal data to any member of our corporate group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006 (where applicable).
We may also disclose your personal data to third parties:
Other than as set out above, and save insofar as is necessary in order for Us to carry out our obligations arising from any contracts entered into between you and Us, We will not share your data with third parties unless We have procured your express consent to do so.
We take appropriate measures to ensure that any personal data are kept secure, including security measures to prevent personal data from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal data to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where We are legally required to do so.
Unfortunately, the transmission of information via the internet is not completely secure. Although We will do our best to protect your personal data, We cannot guarantee the security of your data transmitted to the Website; any transmission is at your own risk. Once We have received your information, We use strict procedures and security features to try to prevent unauthorised access.
If your personal details change you may update them by contacting Us using the contact details below. If you have any questions about how We use data collected which relates to you, please contact Us by sending a request by email to [email protected]
We will endeavour to update your personal data within seven (7) working days of any new or updated personal data being provided to Us, in order to ensure that the personal data We hold about you is as accurate and up to date as possible.How long we keep your personal data
All of the information that We hold about you is stored on our secure servers within the European Economic Area ("EEA").
If you would like further information please contact US or The Data Controller at Best Practice, of which we are an Appointed Representative (see ‘Contact’ below). We will not otherwise transfer your personal data outside of the United Kingdom or EEA or to any organisation (or subordinate bodies) governed by public international law or which is set up under any agreement between two or more countries.
Under the General Data Protection Regulation ("GDPR") you have a number of important rights free of charge. In summary, those include rights to:
For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individual's rights under theGDPR.
If you would like to exercise any of those rights, please:
We hope that we or our Data Controller can resolve any query or concern you raise about our use of your information.
The GDPR also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or EEA) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113.
We may collect information about your mobile phone, computer or other device from which you access the Website including where available your IP address, operating system and browser type, for systems administration and to report aggregate information to third parties' affiliates. This is statistical data about our users’ browsing actions and patterns and does not identify any individual. We may, however, use such information in conjunction with the data we have about you in order to track your usage of our services.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.
The cookies we use include:
|PREF and NID||2 years from set/update||Google tracking and safe browsing cookies. Google’s NID and PREF cookies are set by browsers to protect users against known intrusive sites. Users can stop these cookies being set by turning off their browser’s ‘safe browsing’ mode.|
|__utma||2 years from set/update||Google Analytics - This cookie is typically written to the browser upon the first visit to our site from that web browser. If the cookie has been deleted by the browser operator, and the browser subsequently visits our site, a new __utma cookie is written with a different unique ID. This cookie is used to determine unique visitors to our site and it is updated with each page view. Additionally, this cookie is provided with a unique ID that Google Analytics uses to ensure both the validity and accessibility of the cookie as an extra security measure.|
|__utmb||30 minutes from set/update||Google Analytics - This cookie is used to establish and continue a user session with our site. When a user views a page on our site, the Google Analytics code attempts to update this cookie. If it does not find the cookie, a new one is written and a new session is established. Each time a user visits a different page on our site, this cookie is updated to expire in 30 minutes, thus continuing a single session for as long as user activity continues within 30-minute intervals. This cookie expires when a user pauses on a page on our site for longer than 30 minutes.
|__utmc||Not set||Google Analytics - this cookie operates in conjunction with the __utmb cookie to determine whether or not to establish a new session for the user. This cookie will expire when the user exits the browser.|
|__utmz||6 months from set/update||Google Analytics - This cookie stores the type of referral used by the visitor to reach our site, whether via a direct method, a referring link, a website search, or a campaign such as an ad or an email link. It is used to calculate search engine traffic, ad campaigns and page navigation within our sites. The cookie is updated with each page view to our site.|
|search.thinkproperty.com ASP.NET_SessionId||Session end||This cookie is used to provide property search services from thinkproperty.com. The partners' servers automatically record 'log files' containing information about the volume and characteristics of our website traffic e.g. IP address, numbers of pages viewed, length of time spent on site. Log files are used to build pictures of how our site is used that help us to monitor and improve the service. We cannot identify you from your log files.This cookie is deleted when you close your browser.|
|vebra.com ASP.NET_SessionId SQTSCSQA||Session end||This cookie is used to provide property search services from vebra.com. The partners' servers automatically record 'log files' containing information about the volume and characteristics of our website traffic e.g. IP address, numbers of pages viewed, length of time spent on site. Log files are used to build pictures of how our site is used that help us to monitor and improve the service. We cannot identify you from your log files.This cookie is deleted when you close your browser.|
All questions, comments and requests regarding this Privacy and Cookies Policy should be addressed to [email protected] write to The Data Controller, Maslen Financial Services, 39 Lewes Road, Brighton, BN2 3HQ. Alternatively, please write to The Data Controller, Best Practice IFA Group Ltd, Broadlands Business Campus, Langhurstwood Road, Horsham, West Sussex, RH12 4QP, telephone number 01403 334455, or via email at [email protected]
The whole team were excellent, each one of them felt like family. Sharon had a lot of sorting to do at times but coped very well, a true profession...
Mr Vernon Woodingdean
Paul was absolutely brilliant.
Mrs Tasker Fiveways
Thank you Maslens, you were all excellent!
Miss Jasper Taunton Road
First class service from a first class team.
Mr & Mrs English The Ridgway
Very impressed with the service. Sharon Wareham works tirelessly, very professionally and is always there for advice.
Miss Matthews Kipling Avenue
Many thanks to Nick. It was an easy process thanks to you! I'm extremely satisfied with how the sale went, great job.
Ms Mayanobe Aymer Road
The whole team were very committed from start to finish.
Mr Pilgrim Lewes Road
Paula's role was brilliant. Having someone office based and available was so appreciated and her promptness an impressive service - every Estate Agent...
Ms Wynn-Jones Baxter Street
It was an amazing experience, everyone involved were fantastic.
Mr & Mrs Knight Woodingdean
Very impressed with the efficient and friendly service, the staff were a pleasure to deal with.
Mr & Mrs Gill Lewes Road
I wish we had used you to sell our property! Nice to meet honest people, who are genuinely interested in helping. Very pleased.
Mrs Porter Taunton Road
Superb service as usual, I would always recommend you.
Ms S Hike Blackthorn Close
Thanks for an excellent service.
Mr King Hove
The Woodingdean team were very friendly and approachable.
Mrs Palmer Pitt Gardens
Very happy with the service we got from you guys, everyone we dealt with was extremely friendly, professional and helpful. Thanks!
Mr Brown Titian Road
Our local office manager, Sharon Wareham was warm and friendly and kept us up to date at all times.
Mr Hope The Brow
In February 2016 I was looking to buy and sell very rapidly. Competition among buyers at the time was very high. Sharon @ the Woodingdean branch sh...
Ms Helen Lyons Woodingdean
Paula was fabulous and we felt really informed and supported.
Mr & Mrs Walker Lewes Road
Very pleased with the service. Many thanks to Sharon and the boys!
Mr Flynn Woodingdean
Nick and Paula are total stars! They were incredibly supportive and present throughout. Thank you!
Miss O'Haire Hove
I found the service to be courteous, friendly and efficient.
Mr Upton Buller Road
I was new to the area and viewed a lot of properties with a lot of different agents. Maslens were by far the best I came in contact with, so when i...
Mr & Mrs Heer Lewes Road
Harvey was helpful and easily reachable at the beginning of the process and Sharon kept us informed and was always happy to help.
Ms Murch & Ms Mapa Ticehurst Road
The staff were very helpful, an excellent service. I would recommend you to others.
Miss Hockly Fiveways
Outstanding service from Sharon. James is an asset to Maslens & Harvey was so helpful and polite.
Ms Cianchetta Selhurst Road
Sharon was excellent, she kept us informed at all stages and was a really calming objective influence in the process.
Ms Frederick Channel View Road
Best Estate Agents ever experienced - professional, approachable, competent and exemplary.
Mr & Mrs Guest Riley Road
Cannot express our appreciation enough of all the efforts made by the Woodingdean team - they were fantastic.
Mr John Mogridge Woodingdean
A very committed team who made the sale process very easy.
Ms Rees Ticehurst Road
Best Agents in Brighton.
Mrs Field Tarner Road
All very professional, kept updated throughout. Very pleased - Would recommend.
Mrs Hammond Hove
Very impressed with all dealings with Maslen. Paula Carter was in particular very knowledgeable and helpful.
Mr McBlane Hove
Service exceeded my expectations overall at all stages of the process - I wouldn't hesitate to recommend you. Thanks.
Ms Greene Lewes Road
An efficient, professional and friendly service. Helpful and a pleasure to do business with.
Mr Beddington Brading Road
Excellent service as always
Mr Field Ringmer Road
We were very pleased with services provided by the Fiveways office.
Mr & Mrs Sawyer Shaftesbury Road
Sharon was excellent - kept us well informed, thank you so much!
Ms Waters Cowley Drive
From start to finish the sale was dealt with in a thoroughly professional manner.
Mr Gibbs Lewes Road
Ben was particularly enthusiastic and helpful. Martin, Paula, Sam and Will are all hard workers.
Ms Goodey Franklin Road
Hugely impressed with Ben & his team.
Mrs Mead Upper Lewes Road
Very helpful and patient team.
Mrs Shea Selborne Place
The team worked very hard over a long period to ensure my sale went through - excellent service!
Mr Patrick Gladstone Terrace
You were amazingly helpful throughout - a real pillar of strength with a very difficult sale.
Mrs Parkin Fiveways
Compared to your rivals, your service was excellent
Ms McGrigor Milner Road
We were very impressed with the Nick from start to finish.
Mr & Mrs Smith Lewes Road
Very impressive - professional and friendly, both Martin Timms and Paula Carter were excellent at keeping in contact with sensible advice based on...
Mrs O'Connor Hove
All the staff I dealt with were excellent. Sharon worked really hard to complete the sale.
Mrs Bent Falmer Gardens
Excellent customer service throughout. I will definitely recommend you, and use you again. Thank you.
Ms Longley Kingsbury Street
Excellent Service from start to finish.
Mr T Mole Cromwell Road
Graham Griffin provided us, and continues to provide us, will all-round excellent advice. We trust his knowledge and expertise.
Mr Blackmore & Ms O'Sullivan Financial Services
Paul Wilkinson was extremely helpful and efficient. The only problem was the vendors solicitor and Paul warned me of this. A good transaction all r...
Mr Lavender Fiveways
First class service. Friendly and professional.
Mr Thorne The Avenue
I would recommend Maslen to anyone.
Mrs Tripp Woodingdean
Already recommended you! Thank you.
Mr Edwards The Ridgway
Very good service and communication. Paula was excellent.
Mr & Mrs Scarboro 1 Pevensey Road
Very comprehensive and professional. Nice people to work with and highly recommended.
Mr Alderton Ladysmith Road
Very, very happy we chose you, felt right from the start! Thank you!
Miss Blackadder Coniston Court, Holland Road
Ben and Paula were calm and reassuring throughout a very difficult process!
Ms Easterbrook Bear Road
A good team at Woodingdean helped us through a stressful time.
Mr & Mrs Penton Sycamore Close
As always, an excellent service.
Mr & Mrs Field Lewes Road
Sharon, Harvey and James were all excellent - very professional. Totally opposite to what I have experienced with other agents. Maslen have restore...
Ms Lyons Woodingdean
Sharon was amazing! She kept us up to date the whole way through the process. We cannot fault Sharon or the rest of her team.
Mr & Mrs Ashley Woodingdean
Good team. Straightforward. No nonsense.
Mr Standing Newmarket Road
It was a long, drawn out process that the people at Maslen helped me through, without the impression that it was a chore. So extremely professional...
Mr McLagan Lewes Road
Very pleased with the excellent service throughout. Professional, friendly, efficient and no hard sell. Achieved above asking price. Thank you!
Mr Witten Lewes Road
Sold within 2 weeks for asking price "excellent!"
Mr Grundy Bishops Road
I have bought and sold 7 properties, and this was the best experience of an estate agents services I have found.
Mrs Shepherd Hertford Road
Thank you. We found all the staff knowledgeable and really pleasant to deal with.
Ms Ansloos Lewes Road
Excellent service from the Lewes Road branch. Martin Timms secured a quick sale & at a good price & Paula Carter worked really hard to secure...
Ms Schulte Bear Road
The sale was dealt with swiftly, professionally and successfully. Thank you Maslen!
Mrs Lincoln Hove
Very pleased with the experience. I would definitely recommend you and use you again.
Ms D Edmonds Horton Road
Very thorough & very informative.
Mr Michnowicz Waldegrave Road
Maslens as a whole were really friendly and professional. I have to thank and congratulate Paula Carter for being superb at her job and exceeding m...
Ms Warren Hove
A very positive experience - I had most contact with the Fiveways office and they were so friendly and helpful.
Ms A King Balfour Road
Paula was absolutely amazing!
Mr & Mrs MacKay Lewes Road
A really good experience.
Mr Tibble Lewes Road
Please thank Paula at Lewes Road - Excellent service.
Mr & Mrs Nuthall Lewes Road
Paula is amazing!
Ms Aspnall Gladstone Place
Fantastic service. By far the best agents we have ever used, I cannot recommend you highly enough.
Mr Field Mafeking Road
Thanks David, all very professional.
Mrs Flowers Foxdown Road
Thank you Paul and Archie, you gave an excellent service, as well as Kelly. I look forward to working with you again.
Mr White Fiveways
Brilliant. Well done to Sharon and the Woodingdean team.
Ms Curtis The Ridgway
Exceptional service throughout the process - should we decide to sell in the future we wouldn't hesitate to use your agency. You're a cut above the...
Ms Windels & Mr Barham Fiveways
Very professional service. Thank you!
Miss New & Mr Jackson Buller Road
Sharon and her team could not have done more in what was a difficult sale.
Ms Daly Woodingdean
Great service, always polite and friendly. Excellent contact and info all the way.
Mr Wells Bishops Road
Excellent communication and advice throughout. It felt very reassuring to be in good hands.
Mrs Brooker Buller Road
All agents at Maslen were extremely helpful and polite from the beginning to the completion of sale.
Mr Johnson Fiveways
We were delighted with the service received from all the staff with whom we had contact,
Dr Crichton The Ridgway
A completely painless experience from start to finish. Thank you.
Mr Woolven & Mrs Bessant-Woolven Lewes Road
Quality advice about when and how to sell, which was spot on. Thank you.
Miss Coleman Buller Road
Thank you for everything!
Ms Tucker Willow Close
Extremely efficient. Nick and Paula are excellent. The weekly phone calls were much appreciated.
Ms Gray Lewes Road